Sales Enablement Operations Analyst

What we do: AI Service Management (AISM) 

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

The Role:

The Sales Enablement Operations Analyst will play a key role in driving pipeline operations and visibility for the Aisera sales team. The ideal candidate has a passion for sales reporting and analysis, optimizing sales systems and processes, and measuring the impact of sales enablement initiatives. You will be a key resource for Sales and Sales Development leaders in identifying and solving business challenges through cross functional collaboration.

What You’ll Do:

• Manage sales reporting and analysis cadence
• Communicate progress and gaps on key metrics with SDRs, AEs and Sales Leaders
• Optimize key sales systems and workflows starting with Outreach
• Analyze and report on performance of Outreach sequences and messaging
• Analyze sales performance including pipeline generation and attainment and provide insights on opportunities for improvement
• Report on enablement progress, completion, and business impact leveraging our LMS and content management tool
• Assist with lead routing and data integrity to drive efficiency of SDR and AE teams

What You’ll Need:

• 3+ years of Sales Operations and/or Sales Enablement Operations experience at growing technology companies
• Knowledge of common sales roles and principles and experience working directly with SDRs/BDRs, Account Executives and Sales Leaders
• Salesforce and Outreach Admin skills – certifications are a plus
• Comfortable in a startup environment; we move quickly and wear many hats in a dynamic environment
• Experience working directly with Senior Sales leaders and executives 
• Strong reporting and analytics skills 
• Excellent communication and presentation skills
• Degree in Business, Marketing or Economics is a plus 

Aisera Benefits

• Medical, dental, and vision benefits
• Holidays and flexible PTO
• Paid family leave
• 401(k) plan
• Stock Options
• Employment Assistance Program