Sales Enablement Specialist

The Sales Enablement Specialist role is focused on equipping sales teams with the tools, resources, and strategies needed to optimize performance and adapt to change.

KEY RESPONSIBILITIES

Sales Enablement:

• Collaborate with sales leadership to deliver continuing education initiatives aligned to business goals.
• Facilitate continuing education training programs for sales teams, ensuring they are equipped with the necessary product knowledge, tools, and techniques to meet or exceed targets.
• Develop and maintain sales collateral, playbooks, scripts, and resources that support sales representatives.
• Collaborate with the Instructional Design Team to develop new content and maintain the existing sales content library, ensuring that all materials are up-to-date, relevant, and easily accessible to the sales team. 
• Monitor LMS course assignments and completion reporting.

Change Management & Communication:

• Implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
• Partner with leadership, sales teams, and cross-functional departments to ensure successful communication and execution of change initiatives.
• Develop communication plans and messages that are clear, concise, and engaging to inform and prepare employees for changes in processes, tools, or roles.
• Collaborate with department heads and key stakeholders to ensure consistent messaging and smooth information flow throughout the organization.
• Oversee internal communication platforms (email, Agent Console Notifications, etc.) and ensure messages reach the intended audience effectively and on time.

Measure Impact:

• Monitor the effectiveness of sales enablement programs through data analysis, feedback, and continuous improvement.
• Track the progress of change initiatives, gather feedback, and adjust strategies as needed to ensure smooth transitions.

EDUCATION AND EXPERIENCE

• Minimum of 1.5 years’ experience in sales enablement, sales operations, or sales training, preferably in a sales call center or similar environment.
• Associate degree in education, change management, business, or a related field (preferred).
• Advanced degree or certifications in sales enablement, change management, or internal communications are a plus.
• Advanced knowledge and experience in using MS PowerPoint, Word & Excel and other content development tools.

KEY COMPETENCIES AND SKILLS

• Strong understanding of call center operations and sales processes.
• Proven ability to develop and deliver effective training programs and sales resources.
• Detail-oriented with strong time management and organizational skills.
• Ability to navigate and lead in a fast-changing environment, handling complexity with a calm, strategic approach.
• Excellent writing and editing skills for crafting engaging internal messages.
• Strong project management skills with the ability to manage multiple priorities and meet deadlines.
• Skilled in working with cross-functional teams and building strong relationships with key stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Ability to assess data, identify trends, and make data-driven decisions to optimize sales processes, change initiatives, and communications strategies.
• Naturally engaging personality and a creative thinker.
• Be an outstanding team player.
• A self-starter, being able to work on own initiative while taking constructive criticism.
• Great problem solving and decision-making skills.