Sales Engineer

NOTE: This is a FULLY remote role but the candidate must be in US (East Coast) to collaborate with their team peers and internal customers. Please only apply if you are physically based in US (East Coast) .

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb VRBO and Booking we're taking on the competition and winning. Leveraging our customer-centric core values we consistently deliver results that encourage growth learning and innovation for our team our customers and the industry.

As a profitable and growing company this role is necessitated by our continued growth.

Job Description: Sales Engineer

Position Overview

We're looking for a Sales Engineer to aid and assist our growing sales team. As a Sales Engineer you will partner with our Sales team as a technical resource while engaging with prospective clients. In this role you will be responsible for understanding potential customers' technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical and detailed aspects of our platform and will advise on and design solutions for potential customers. What you’ll do

The Sales Engineer will also play a crucial role in bridging the gap between our Product and Sales teams. By leveraging your deep understanding of the product features and capabilities you will ensure that the Sales team is well-informed about the latest developments functionalities and value propositions of our platform. You will translate complex technical details into compelling easy-to-understand insights that will empower the Sales team to effectively communicate these benefits to potential customers.

Moreover you will collaborate closely with our Product team to relay feedback and insights from the field ensuring that customer needs and market demands are reflected in our product roadmap. Your role will involve participating in product meetings providing feedback on new features and suggesting improvements based on your interactions with clients and the Sales team.

Your responsibilities will extend to working with our Customer team especially on the enterprise side to understand the complex needs of larger customers. By engaging directly with enterprise clients you will gather detailed insights into how they leverage Hostaway to its fullest potential. You will work to ensure that their specific requirements are met and that they are fully aware of how to utilize all aspects of our platform to achieve their business objectives. Additionally you will play a pivotal role in sales enablement by creating and delivering training materials conducting workshops and providing ongoing support to the Sales team to enhance their product knowledge and selling skills. This sales enablement component will ensure that our Sales team is always equipped with the necessary tools and information to effectively engage with potential clients and close deals.

As a liaison between our Sales Product and Customer teams you will be instrumental in ensuring that our platform meets the highest standards of excellence and that our customers receive the best possible solutions tailored to their needs. Your expertise will help to foster strong relationships with key stakeholders drive product adoption and ultimately contribute to the growth and success of our company.

Key Responsibilities

• Develop and maintain expertise in feature functionality and practical application of all our product offerings

• Help prospective customers to understand and evaluate the technical capabilities of our products leading evaluation cycles to gain product fit consensus

• Understand and interpret prospective customer requirements while assisting sales team members tailor product demonstrations to match customer needs

• Collect and analyze feedback from prospective customers to influence roadmap collaborating with engineering and product management teams to meet our prospects' business challenges and align with our internal business objectives

• Engage in discussions with customers and prospective clients to help them understand the more complex aspects of the Hostaway platform and develop use cases that align their needs with our product capabilities

• Have a deep knowledge of our competitors their offering and our unique competitive advantages

• Work cross-functionally to document and develop trainings and material to aid the GTM teams in more successfully winning and retaining new business

Qualifications / Experience

• 2+ years' professional experience working in a pre-sales sales sales engineering correlated consulting role within the SaaS software space. Experience in the short term rental industry is a plus

• Experience fully understanding technology platform capabilities

• Experience representing technical concepts to an audience of varying technical understanding

• Excellent verbal written communication customer service and interpersonal skills

• Ability to build relationships with potential customers understand their environment and introduce new concepts to solve problems

• Ability to balance multiple competing priorities

• Comfort with a fluid fast-paced environment

• A passion for problem solving and a roll up your sleeves demeanor

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space your home office or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities along with a multitude of career advancement opportunities.

• Dynamic Team Culture: As a global company with team members in over 40 countries our diverse and international culture fuels our innovation and creativity providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.