Sales Engineer

POSITION SUMMARY:

The Sales Engineer supports the sales team by providing expert technical knowledge facilitating solution design and guiding prospects through the value of the company’s CX offerings. This role is essential in demonstrating how the company's solutions can meet customer needs addressing technical questions and ensuring that solutions are feasible and well-aligned with customer expectations. The ideal candidate will be a skilled communicator with a strong background in CX technology and solution selling.

Key Responsibilities:

Pre-Sales Support & Solution Design

• Collaborate with the sales team to identify and qualify customer needs objectives and challenges.

• Prepare and deliver high-impact presentations demos and proof-of-concept (PoC) sessions tailored to each customer’s CX requirements.

• Work with customers to understand their technical and business requirements translating those into CX solutions that highlight the company’s strengths.

• Design and architect solutions in alignment with both the customer's needs and the company’s technical capabilities.

Technical Expertise & Communication

• Develop a comprehensive understanding of the company’s CX product suite and be able to effectively communicate its value proposition and differentiators.

• Address technical questions from prospects and customers handling objections and educating them on how the company’s solutions integrate within their existing environment.

• Create and maintain technical documentation including solution blueprints integration guides and proposal content to support the sales process.

Customer Engagement & Relationship Building

• Build and maintain strong relationships with prospective customers acting as a trusted technical advisor throughout the pre-sales phase.

• Understand customer pain points and business goals demonstrating empathy and an understanding of how CX solutions can drive value.

• Serve as a point of contact for technical concerns guiding customers through any challenges they may face during the decision-making process.

Cross-Functional Collaboration

• Collaborate with product management engineering and support teams to ensure that customer needs are communicated and addressed.

• Provide feedback to product and development teams on customer requirements and product enhancements based on market trends and customer feedback.

• Work with marketing to create case studies testimonials and product collateral that highlight successful customer solutions and outcomes.

Continuous Learning & Improvement

• Stay up to date on the latest CX trends competitive landscape and industry advancements.

• Continuously improve technical skills and product knowledge to effectively meet customer needs and align solutions with evolving market demands.

• Participate in training sessions workshops and professional development opportunities to maintain a high level of technical proficiency.

WHAT YOU BRING TO THE TEAM:

• Bachelor’s degree in engineering Computer Science Information Technology or a related field.

• 3-5 years of experience in a sales engineering solution engineering or technical consulting role ideally within CX SaaS or B2B technology.

• Strong understanding of customer experience technologies including CRM contact center solutions AI-based analytics and digital engagement platforms.

• Excellent communication and presentation skills with the ability to simplify complex technical concepts for diverse audiences.

• Demonstrated success in creating tailored technical solutions that meet customer needs and drive sales outcomes.

• Proficient in solution selling methodologies and able to work effectively in a high-stakes client-centered environment.

• Familiarity with API integrations cloud computing and technical architecture design is a plus.

ABOUT BROADVOICE:

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States Latin America and Europe we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success whether connecting with customers or collaborating with colleagues. At Broadvoice our platforms create opportunities to interact share ideas and bring visions to life. We believe that human interaction is the cornerstone of brilliance and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building collaboration and personal and professional growth initiatives our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity equity and inclusion (DEI). We have an active DEI council open to all global employees driving DEI initiatives worldwide through newsletters webinars fundraisers book clubs and more. By cultivating a culture of belonging we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages including paid vacation and holidays along with a host of other perks.

Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.