Sales Engineer

Summary: Serve as a technical resource for the sales team to support all accounts and maintain the customer base. They will collaborate with the sales team, engineers, and product managers to provide accurate information on application usage and work with the headquarters technical team to support third-party product integration or customized project requirements. They will also be expected to suggest new technologies and provide different design approaches for top-selling products. Responsibilities include assisting with field maintenance and installations, preventive and corrective maintenance, on-site failure analysis, and training for salespeople and customers on all products.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Customer Project Support
  
  • Understand the technical requirements related to clients’ specific projects or needs, and provide customized or alternative solutions.
  • Convey the customer’s requirements to headquarters if a feature addition or modification is needed.
  • Verify the customized functions added or modified by headquarters.
• System Integration Support
  
  • Provide technical assistance to integrate third-party products, systems, or solutions, driving sales growth and creating new business opportunities.
• Sales/Marketing Support
  
  • Provide technical support at exhibitions and other events.
  • Convey the requirements of system design tools and materials for pre-sales activities to headquarters.
  • Support the system environment for salespeople’s product demonstrations.
• Technical Expertise
  
  • Maintain a deep understanding of products, technologies including network and cybersecurity, and industry trends.
  • Online/Onsite training or demonstration for salespeople and customers.
  • Develop and update technical materials including the training materials and technical video content.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
Bachelor's degree (BA) from a four year college or university; or over two years of related experience and/or training: or an equivalent combination of education and experience.
Experience with network system integration and management is preferred.
Experience in operating and supporting cloud systems is preferred.
Experience with video surveillance systems is preferred.
Language Ability:
Ability to write technical reports and procedure manuals, and effectively present information in English.
Bilingual (English / Korean) preferred
Computer Skills:
Microsoft Office Suite, Email.
Basic experience with software programming languages such as C++, C#, JavaScript, or PHP is preferred.
Experience with the Linux OS shell is preferred.
Certificates and Licenses:
No required certifications. CCNA preferred.
Supervisory Responsibilities:
Hire, train, and oversee subordinate staff.
Oversee the scheduling, assignments, and daily workflow of subordinate staff in the department.
Provides constructive and timely performance evaluations.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
While performing the duties of this Job, the employee is regularly required to work remotely. The employee is frequently required to visit customer installations. The employee will regularly travel to various customer locations, including duties requiring work to be completed outside and along the roadway.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.