Sales Engineer

About the Role

The Sales Engineer will provide strategic support during the sales process, helping the company to meet and exceed revenue goals. The Sales Engineer will be a highly technical and often client-facing role that will guide prospective districts and education agencies through the technical aspects of Panorama’s platform, including aspects like integration and data security. On any given day, the Sales Engineer may join discovery conversations or demos, craft technical responses to RFPs, or liaise with our product and client experience teams to identify ideal solutions for school systems. 

Key Responsibilities

• Lead technical portions of presentations and demos, both on-site and remotely to various stakeholders including Superintendents and cabinet members
• Participate on sales calls, including discovery conversations, identifying and addressing technical questions related to integrations and product functionality while prioritizing driving the sale forward
• Address technical questions regarding data integrations, platform specifications, and data security/privacy from our clients and the Panorama team, ensuring pre-sale that projects are deliverable 
• Develop an expert understanding of all aspects of Panorama products, including deep knowledge and understanding of data flow, systems architecture, and data security
• Develop and assess our internal and client-facing pre-sales documentation as it relates to product functionality and technical integrations 
• Respond to and/or complete technical sections of RFPs/ RFQs, in partnership with Proposal Managers 
• Support and provide technical guidance on the rollout of new products, features, and functionality to the Sales and Account Management teams
• Works cross-functionally with Product, Engineering, Client Experience, Account Management, and Sales
• Influence the technology team and overall product strategy by surfacing technical feature requirements and trends
• A willingness to travel to clients as needed

What We’re Looking For

• 2+ years of experience in customer-facing technical roles
• Experience mapping client needs and objectives to technical requirements and project solution scope; ability to differentiate between client needs and preferences
• Strong interpersonal, communication, persuasion, presentation, and writing skills; an ability to respond to questions in real-time
• Demonstrated problem-solving skills, including the ability to match a technical solution to client needs
• Demonstrated experience leading discovery and project scoping conversations in a consultative, customer-facing role
• Proficiency with Salesforce 
• Technical experience (e.g. software engineer, product manager, client success/implementation)
• Self-starter who is comfortable creating definition in their role

Even better if…

• Experience in field sales/field consultant
• Experience working in K-12
• Experience in a SaaS environment