Sales Engineer - SaaS

Company Information: InnovA's service provides an exclusive back-office inventory management solution that is both flexible and data-driven. Traditional online auctions operate using a "marketplace" approach in which auction owners do not have complete control over their business data and their brand. For customers seeking a different approach, however, InnovA offers a white label approach that gives users exclusive control over their brand, their auction experience, and all data related to their auctions and inventory.

This role will report to 777 Main Street, Fort Worth, TX 76102.

Benefits:

• Competitive Compensation Package
• Medical + Dental + Vision Coverage
• 401K + Company Match
• Life Insurance + Long Term Disability Coverage - 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)

Position Summary: The Technical Sales Engineer will interact with prospective and current customers to propose software solutions using the InnovA proprietary software suite with the objective to grow market share and revenue. This role will be responsible for managing the sales process to track opportunities, document key sales activities and provide excellent customer service. This role will also need to follow auction industry trends while proactively working with the software development team to create new fit-for-purpose software or update existing software capabilities.

Key Roles / Responsibilities:

Solution Sales

• Maintain an expert level of knowledge of the InnovA software suite including new releases and ability to demonstrate usage of new features by conducting software demos.
• Establish and build relationships with key clients while applying technical expertise to match customer needs with applicable software or service solution specific to their needs.
• Maintain the health of existing customer base, upsell or cross-sell by promoting new software features and benefits.
• Optimize sales opportunities through in-depth knowledge of client activities and plans; document customer activity and sales opportunities through effective use of CRM systems/processes.
• Support the software development team by providing real world use cases and feedback on usability, practicality, and value of existing and new software feature inclusive of testing new features prior to release.
• Monitor price structure and pricing levels and recommend price increases and/or other necessary changes to price structure.

Marketing and Customer Support

• Partner with marketing department to develop marketing collateral to promote products (provide website information, create presentations, blogs, user forums, and other media).
• Proactively benchmark competitors' websites, conduct research necessary to understand trends and features presented.
• Determine nature of customer inquiries; troubleshoot, resolve issues when possible or escalate to the right technical expert and proactively follow up with the customer to ensure inquiry has been resolved.
• Support the development of Training materials and delivering customer training courses.

Required Education, Experience, and Qualifications:

• Two (2) or more years of software sales experience is required.
• Five (5) or more years' experience in the auction industry is preferred.
• Knowledge or familiarity with the software development lifecycle, communicating business requirements to a development team, and hands on knowledge of software design are a plus.
• Excellent computer skills.
• Self-motivated, entrepreneurial, and excellent communication skills (both written and verbal).
• Strong relationship management skills.
• Proven ability to influence and motivate potential buyers.
• Good time management skill
• Able to travel domestically and internationally, up to 70%

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.