Sales Engineer - SaaS

Job Summary:

The Technical Sales Engineer will interact with prospective and current customers to propose software solutions using the InnovA proprietary software suite with the objective to grow market share and revenue. This role will be responsible for managing the sales process to track opportunities, document key sales activities and provide excellent customer service. This role will also need to follow auction industry trends while proactively working with the software development team to create new fit-for-purpose software or update existing software capabilities.

This role will report to 777 Main Street, Fort Worth, TX 76102.

Primary Responsibilities:

Solution Sales

• Maintain an expert level of knowledge of the InnovA software suite including new releases and ability to demonstrate usage of new features by conducting software demos.
• Establish and build relationships with key clients while applying technical expertise to match customer need with applicable software or service solution specific to their needs.
• Maintain the health of existing customer base, upsell or cross-sell by promoting new software features and benefits.
• Optimize sales opportunities through in-depth knowledge of client activities and plans; document customer activity and sales opportunities through effective use of CRM systems/processes.
• Support the software development team by providing real world use cases and feedback on usability, practicality, and value of existing and new software feature inclusive of testing new features prior to release.
• Monitor price structure and pricing levels and recommend price increases and/or other necessary changes to price structure.

Marketing and Customer Support

• Partner with marketing department to develop marketing collateral to promote products (provide website information, create presentations, blogs, user forums, and other media).
• Proactively benchmark competitors' websites, conduct research necessary to understand trends and features presented.
• Determine nature of customer inquiries; troubleshoot, resolve issues when possible or escalate to the right technical expert and proactively follow up with the customer to ensure inquiry has been resolved.
• Support the development of Training materials and delivering customer training courses.

Skills and Proficiencies:

• Excellent computer skills.
• Self-motivated, entrepreneurial, and excellent communication skills (both written and verbal).
• Strong relationship management skills.
• Proven ability to influence and motivate potential buyers.
• Good time management skills.

Required Education, Experience, and Qualifications:

• Two (2) or more years of software sales experience is required.
• Five (5) or more years' experience in the auction industry is preferred.
• Knowledge or familiarity with the software development lifecycle, communicating business requirements to a development team, and hands on knowledge of software design are a plus.

Other Requirements:

• Able to travel domestically and internationally, up to 70%
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks
• Moves throughout the building to access files.
• Able to work under stressful conditions at times.

InnovA Technologies is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.