Sales Engineer - United States

Who We Are! 

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” 

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. 

Job Summary:

Sectigo is seeking a highly motivated Sales Engineer who is the technical bridge between our sales team, channel partners, and customers/prospects. In this role you will take ownership as being the technical prime to articulate the technical value and fit for our customers/prospects. 

The ideal candidate will possess exceptional technical, presentation and communications skills that will take the customers/prospects through the pre-sales stages which encompasses a technical presentation of our offering, understanding of our customers/prospects existing IT infrastructure to ensure optimal understanding of potential use cases, guiding a customer through a proof of concept, along with being a liaison to various stakeholders. 

Responsibilities:

• Assist mid-market and enterprise sales teams with customer management and customer expectations throughout the sales process. 
• Conduct technical presentations and demos for prospects, channel partners that is tailored to the audience whether they are engineers and/or executives. 
• Provide Proof of Concept service to customers/prospects, assist clients with planning and implementation of Sectigo solutions. 
• Provide training to new/existing channel partners along with responding to incoming technical inquiries. 
• Work in a fast-paced environment under minimal supervision. 
• Assist with sales proposals and RFPs/RFIs. 
• Contribute to building/improving the SE Readiness Program such as: Develop subject matter expertise in assigned products/solutions; share best practices with the team to enhance quality of service and efficiency; maintain and expand working knowledge of current and future products; and provide product training and mentoring when required. 
• Willing to travel regionally for customers facing activities, as well as marketing, user group events, and conferences.
• Channel feature requests to Product Management to enhance Sectigo products.
• Participate in alliance projects including building vendors’ and customers’ relationships.
• Additional responsibilities and special projects as assigned. 

Qualifications:

Education

• BA/BS degree in computer science, engineering from an accredited college or equivalent work experience 
• MCP – Microsoft Certified Professional (considered an asset)
• Linux/Solaris/UNIX System Administration (considered an asset)
• Azure/GCP/AWS Certification (considered an asset)

Experience

• Minimum 5+ years of industry experience with a minimum of 1-2 within a pre-sales environment 
• Sales Engineering and/or professional services experience preferred.
• Experience working with various Microsoft software and systems, specifically Active Directory, Windows platforms servers and clients.
• Experience working with Linux platforms.
• Experience with Public Key Infrastructure (PKI), SSL, X509 (considered an asset)
• Experience with webservers & firewall/load balancers software/platforms (considered an asset)
• Experience with Public Cloud (Azure, GCP, AWS) (considered an asset)
• Experience with scripting in various languages (PowerShell, Python, Bash, etc.) against REST APIs (considered an asset)

Skills and Abilities:

• Demonstrated strong verbal and written communication skills, excellent customer service and account management, and ability to interface with a diverse set of clients including administrators and C-level executives.
• Software as a Service (SaaS) technical solutions selling.
• Solid multi-tasking, troubleshooting and problem resolution abilities.
• Self-starter with a can-do/will-do attitude, quick leaner, willingness to work as part of a team, and a desire to continually learn new tools/technologies.
• English language proficiency required.
• Proficiency in French, German, Spanish, and/or Italian will be considered an asset.
• Willingness to travel up to 35%