Sales Lead New Players

Sales Lead New Players

As Sales Lead for New Players, he/she will be exposed to large Digital Players, such as Social Media, SuperApps, Mobility Players, Digital Video companies, Neo Banks, etc. 

The mission is to establish a business relation with those players, attracting them into travel, with the ultimate goal to contract them, on a blend of existing solutions in Amadeus portfolio and new ad-hoc ones to be built by Amadeus organization to enter this New Players space.

Common accountabilities:

- Has knowledge on Amadeus portfolio across different units, and/or is keen to develop it; business acumen, innovative and entrepreneurial mindset are important skills

- Has a broad understanding of the travel industry and uses it to improve efficiency, recommends solutions/best practices and influence the strategy of the department. Translates the strategy of the activity into a concrete action plan for the area, setting and monitoring targets for the group of accounts. 

- Works independently, based on management directions. May coordinate functional teams or projects and serves as a best practices/quality resource.

Specific accountabilities:

Customer Excellence

* Develop a relationship structure between the relevant levels of decision for both Amadeus and customer organizations

* Facilitate and foster this relationship to maximise information flow, influencing, lobbying and customer's satisfaction

* Advocate customer voice into Amadeus to ensure the best service to customer

* Escalation point for customer issues when standard escalation processes have failed

* Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues

* Ensure constant alignment of implemented services, contracted services & invoices

* Collaborate with Amadeus departments to act on the priorities and objectives to meet account development plan, and to deliver unified responses to customer

* Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed

Business Development & Budgeting

* Identify & develop new business opportunities while maintaining or increasing revenue and profitability

* Identify customer product and services requirements and give recommendations to Amadeus product departments regarding products and pricing policies

* Manage the targeting, sale, negotiation and contracting processes for additional products & services

* Support and provide guidance to product, legal and solutions organizations to adapt Amadeus approach to customer and maximize success

* Contribute to proposals, response to RFPs, delivery plans proposed by the business units

* Represent Amadeus' interests within the customer organization

Diversity & Inclusion