Sales Manager

Purpose 

To manages sales activities of the Resort and to ensure consistent and profitable growth in sales revenues through positive planning, deployment and management of sales personnel. 

Job Responsibilities 

General 

• Lead by example and instils a culture of continuous learning and improvement; actively participates in Employee Relations activities and programmes. 

• Ensure maximization of productivity and achieving established goals; promotes harmony between departments. 

• Displays warmth, care and genuine enthusiasm when dealing with guests, tour operators and internal customers; lives the Golden Rule. 

• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals  

• Prepares annual plans and forecasts, consistently monitors and manages budgetary goals. 

• Maintain a professional appearance at all times and to conduct personal behaviour in a mature professional business manner when representing the resort or company 

Departmental 

• Prospect New Group & Events Business 

• Have a Sales driven attitude 

• Work with the Director of Sales & Director of Revenue to qualify group business 

• Maintain the existing client base 

• Represent the organization at trade shows and events 

• Work closely with all internal departments to propose exciting group programs 

• Work closely with the Conference Services Department for the realization of confirmed groups  

• Achieve annual goals set at the beginning of the year 

• Organize Group Familiarization Trips for Incentive Houses and work closely with local DMCs 

• Handle Group Site Inspection Visits along with the Conference Services Department 

• Perform any other cognate duties as and when required. 

 Special Requirements 

• A university degree in marketing or business studies is preferred. 

• 3 years’ experience in direct sales with a luxury International Hotel. 

• Possess problem-solving and analytical skills to interpret sales performance and market trend information.  

• Excellent oral and written communication skills. 

• Fluent in English and/ or French language. 

• Computer literate. 

• Compliance Policies 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form