Sales Manager, Account Management

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

You will play a pivotal role in achieving and exceeding our sales targets and driving the expansion sales process with our existing customer base. The Account Management team focuses on helping our 16,000+ clients evaluate other solutions in the Bloomerang portfolio to fulfill all the donor engagement, fundraising and Volunteer needs of the non-profit. You must be motivated and results-driven to lead our Account Management team with a focus on expanding sales to our existing customers at Bloomerang.

What You Will Do

• Lead, coach, and mentor the Account Management team in expanding sales to existing customers.
• Developing and implementing strategies and action plans focused on identifying opportunities and closing deals with existing customers to achieve expansion sales targets.
• Building and maintaining strong relationships with existing customers, identifying upselling and cross-selling opportunities, and collaborating with the marketing team to develop effective customer engagement strategies.
• Overseeing the expansion sales process from identifying opportunities to closing deals, and ensuring the team follows established best practices and processes.
• Utilizing data analytics to identify trends, opportunities, and areas for improvement, and tracking progress toward expansion sales targets. Providing regular performance evaluations and feedback to team members to ensure continuous improvement.
• Collaborate with the executive team to set expansion sales goals and KPIs.
• Collaborate with the marketing team to develop customer engagement strategies.
• Regularly evaluate the performance of each team member and provide constructive feedback
• Ensure Account Management representatives have the necessary resources to effectively engage existing customers.
• Contribute to the development of sales forecasts and budgets for expansion sales efforts.
• Work with marketing and product teams to develop and improve sales collateral and tools.

What You Need to Succeed

• Proven experience as a Sales Manager (preferably in expansion sales to existing customers), with a track record of meeting or exceeding sales targets.
• Strong understanding of the nonprofit sector and donor management software.
• Proficiency in CRM software and sales analytics tools.
• Demonstrated ability to lead, mentor, and coach a sales team, fostering a motivated and collaborative Account Management team culture that consistently delivers results.
• Strategic thinker with a results-driven mindset.
• Proven experience as a Sales Manager, with a track record of meeting or exceeding expansion sales targets within existing customer accounts.Strong background in building and maintaining customer relationships, identifying upselling and cross-selling opportunities, and creating effective customer engagement strategies.
• Proficiency in utilizing data analytics and sales reports to make data-driven decisions, optimize sales processes, and drive strategic expansion sales initiatives.

Nice to Haves But Not Required

• Prior experience in the SaaS industry or related software solutions, particularly in account management or expansion sales, is a valuable asset.
• Familiarity with Customer Relationship Management (CRM) software and sales analytics tools can streamline sales processes and data analysis.
• Skills in conducting market research, understanding industry trends, and analyzing competitor offerings can provide a competitive advantage.
• A deep understanding of the donor management software and its features, allowing for more effective communication with customers and the product development team.
• A strong grasp of the nonprofit sector and donor management software, with the ability to leverage industry knowledge to drive expansion sales within the existing customer base.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $69,000 - $93,000, plus incentive compensation. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.