Sales Manager - Key Accounts

Travelers Haven is on a mission to revolutionize the short-term housing space by offering the first ever workforce housing on-demand solution. We help individuals, businesses and organizations with traveling professionals find housing that meets their specific needs, filling the housing gap for America’s essential nomadic workforce.

If you are inspired by innovation, helping others, and using your talents to make an impact, all of us at Travelers Haven can’t wait to meet you. Together we are disrupting an entire industry by serving traveling workers across the nation. Be a part or our vision to support those that serve critical needs across our country, and therefore impact millions of lives each year.

Hiring rate/range: $95,000 – $105,000, earning up to a bonus at an annual target of up to 40% of base salary, paid quarterly.
Actual compensation offer to candidates may vary from posted hiring range based on geographic location, work experience, education, and/or skill level. The pay ratio between the base and target incentive (if applicable) will be finalized at the offer.

Work Location:

Our Denver office is open, and we require all local staff to be in the office a minimum 2 days per week.

Work Schedule:

Monday-Friday, Salaried role. Overtime may be required on occasion to support business needs.

Summary/Objective:

The role of the Sales Manager- Key Accounts is to drive long-term strategic and programmatic sales growth with your assigned client portfolio, as well as manage, coach, and develop your Housing Consultant (HC) team. You will be responsible for creating and developing relationships with key client decision-makers, while motivating your team to achieve and exceed their goals. Direct oversight of your team’s performance will require performing regular 1x1s, leading daily huddles, tracking KPIs, and holding your team accountable to those KPIs. The Sales Manager- Key Accounts also needs to align with other leaders and departments to assist with operational and process related projects and changes.

Your success will be based on the ability to generate revenue growth within your client portfolio and teaching your team to excel in their day-to-day sourcing fulfillment and client support activities. To increase profitability, you and your HC team must inspire client retention, identify new opportunities, upsell business, and win sales through proactive account management and monthly/quarterly business reviews. As a manager, you will need to train your direct reports to maintain and expand their book of business by providing superior service to their clients. This role requires a results-oriented, strategic seller with the ability to establish lasting relationships with clients, as well a motivating people-manager who can successfully build and engage a team of Housing Consultants, resulting in increased profitability.

Business Development:

• Review prior year blue sheets, contracts/statements of work, and QBRs to work with the Director of Account Management on setting goals for the next year.

• Read quarterly earnings reports for publicly-traded companies, review earnings reports, and research client/industry news to understand their business needs.

• Identify key decision-makers within your client portfolio, building rapport to create and develop long-lasting relationships.

• Execute daily outbound efforts to expand existing accounts.

• Evaluate order fulfillment for your client portfolio and identify trends.

• Collaborate with the other leaders and your team of HCs to share best practices and identify areas of opportunity to grow key accounts.

• Create and present monthly/quarterly business reviews with clients, visiting client sites or hosting clients to our office.

• Utilize analytical skills and professional communication when unexpected issues occur, de-escalating the situation and finding a mutually beneficial solution.

• Represent Travelers Haven at client events and speaking engagements

Management:

• Work directly with the Housing Consultants to provide coaching and support, focusing on their inputs.

• Track KPIs of the team daily to identify areas of improvement for each HC.

• Coach HCs on areas of opportunity to more efficiently and effectively fulfil orders and win more business.

• Prepare HCs for quarterly business reviews with clients, creating long-term growth plans for their client portfolios.

• Assist team members with unique issues and questions that arise.

• Conduct regular 1:1s, as well as semi-annual performance evaluations that are timely and constructive.

• Run daily stand ups to focus the team on key initiatives and priorities, as well as answer questions for the team.

• Evaluate workloads and assigns new clients to their team appropriately.

• Oversee staffing needs, hiring, and onboarding plans needed to hit your team goals.

• Create and implement training for current HCs and ramping plans for new hires.

• Create SOPs, a sales playbook, and reinforce standardization of the processes.

• Act as an escalation point for internal teams regarding the output of your team and process improvement suggestions.

• Identify process bottlenecks, system inefficiencies, and technology gaps to find ways to increase the effectiveness of your team.

• Provide insight to the product, project, and operations managers as they work on new initiatives that have an impact on Housing Consultants.

• Help leadership with rolling out new initiatives, explaining the “Why” and ensuring the team is on board.

Required Education & Experience:

• Bachelor’s degree or associate degree preferred.

• 3+ years of professional account management experience.

• 3+ years of management experience.

• Ability to use a consultative sales approach to identify growth opportunities.

• Strong, professional communication skills via phone/email.

• Excellent presentation skills, adjusting to your audience.

• Analytical and creative problem-solving skills to resolve issues.

• Ability to influence others and establish accountability.

• Ability to empathize with clients and deliver exceptional customer service.

• Thorough planning, attention to detail, and organizational skills.

• A sense of urgency to complete deliverables in a timely manner.

• Ability to prioritize competing requests.

• Negotiating and relationship-building skills.

• Knowledge of Salesforce, or similar CRM.

• Proficiency in MS Office Suite.

• Experience in hospitality or relocation a plus

Essential Functions:

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*
• Must be able to work effectively in an environment where distractions are possible*

*Essential functions may be performed with or without reasonable accommodation

Travel:

• Available for travel (up to 20%)

Supervisory Responsibilities:

• 2-4 Housing Consultant Direct Reports

* This job description is not intended to be an exhaustive list of all duties.  Employee may perform other related duties as assigned.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.