Sales Manager - SMB Growth Team - Existing OLI Sales

The Corporates SMB Growth Team Legal Sales Manager is responsible for creating and sustaining an environment where reps can succeed in sales and NRR efforts for existing Legal customers - software and content. The Growth Team Legal Sales Manager will have a customer-centric orientation, curious mindset, embrace change, and be results-driven.

About the Role:

In this opportunity as a Sales Manager you will:

• Lead the up-sell of industry-leading online legal research and software products and solutions through a consultative-based sales approach to maximize NRR (Net Revenue Retention) and sales growth.
• Manage team to meet (and exceed) targeted sales and NRR goals
• Partner effectively with Customer Success Managers to support, coach and enhance team partnerships
• Develop and manage the pipeline strategy and effectively manage weekly forecasting reviews in Xactly and SFDC.
• Assist team in pipeline building activities including collaborating with SDR teams, data analytic teams, and CSE teams. Lead pipeline development activity including monthly meetings and/or campaign management.
• Lead team to be digital-first and provide continual feedback and information on products and processes
• Continually monitor the sales activities of direct reports through call monitoring, coaching, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service
• Collaborate and partner with sales support channels to enable the maximum opportunity to successfully attain goals
• Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process
• Counsel and provide guidance to team members with employee relations situations and performance management concerns
• Work with recruiting staff and Human Resources to attract and hire the best possible candidates for open positions
• Conduct annual performance and salary reviews for team members
• Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner
• Maintain a working knowledge of company products, customer promotions and marketing efforts within business
• Build rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service
• Identify gaps and other opportunities to improve sales and NRR attainment capabilities.
• Adhere to ethical standards contained in the Thomson Reuters Code of Conduct while servicing customers and meeting department goals
• Assume other responsibilities as required or requested by Leadership

About You:

You're a fit for the role of Sales Manager if you have:

• B.S. in business or related area preferred; 5+ years' experience with successful sales in Business to Business marketplace, 8+ year preferred
• Sales management experience or experience in a sales-related leadership role preferred
• Proven track record of consistently achieving and exceeding objectives, revenue targets and sales targets
• Disciplined, data-driven and deliberate approach to customer success
• Demonstrate understanding and successful history of consultative-based selling
• Ambitious self-starter with high energy and motivation
• Exceptional oral communication and relationship-building skills
• Ability to interact effectively with a professional client base and convey a professional demeanor during all customer exchanges
• Computer proficiency in Microsoft Office and technology aptitude for internal business systems
• Omni-channel business experiences preferred
• Experience with training, managing, coaching and developing a value-based sales process oriented team, preferred

What's in it for you!

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Compensation: Base salary and a variable compensation that is directly related to your success

#LI-TK1

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states (CA, CO, CT, NV, WA) and/or remote. The target total cash compensation range for the role in any of those locations is $182,000 - $338,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.