Sales Operation Specialist, ThoughtTrace

A Sales Operations Specialist assists clients and the Sales Team through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and assisting with the sales execution. This individual is a key member of the Sales, marketing and customer success team in support for our Sales Team. S/he partners with Sales, Marketing, and other Operational groups to solve complex problems each day, ensuring our sales organization has what they need to be successful. This person builds relationships within the Sales organization and delivers consistent support to the field while managing projects to enhance our processes, systems, and data to remain simple and effective.

About the Role:

In this opportunity as Sales Operation Specialist you will:

• Support Sales Organization: Own the resolution of inbound requests from the Sales organization and prospect customers including CRM reporting and data updates; • Provides revenue based reports for sales - new business and upsell opportunities weekly to management; Reports are configured to match business KPIs and key summaries needing analysis for business decisions
• Planning and Execution of Processes: Assist in the planning and execution of processes, systems, and data projects; Maintaining an accessible and organized filing system for sales and administrative professionals; Maintain the storage and retrieval of all project communications data and business metrics; Establish and document business processes
• Administrative Tasks: Completes administrative tasks as directed by Sales Operations management, which may include: Scheduling internal sessions between multiple departments; Scheduling external sessions with key stakeholders, sales, marketing, customer success and product team; Performing data entry duties in regards to metrics, sales figures and other key data
• Event Coordination: Will coordinate 100-200 meetings each quarter with internal and external stakeholders; Responsible for coordination of key conferences and company events in conjunction with marketing, sales and customer success team; Participates in complex projects that affect a Business Unit or regional area
• Project Work: Track project budgets and expenditures, monitor transaction controls and costs against budgets; Set up project and work breakdown structures; Review contracts, cost proposals and contract supplements; Establish and maintain communication services across business units or from the project team to the organization

About You:

You're a fit for the role if you have:

• 3 -5 years' experience in sales operations, vendor management, or proposal development.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Visio, Word, PowerPoint.
• Proficiency in CRM tool or ticketing system. ConnectWise experience preferred.
• Written and verbal communication skills
• Highly motivated and able to work independently with minimal supervision
• Able to multi-task and manage multiple priorities.
• Organizational and time management skills.
• Goal driven team player.
• Ability to deal with changing priorities to complete tasks in a short period of time.
• Able to work with people of different personalities and temperaments, maintaining focus on customer satisfaction, company goals and moving towards successful completion.

What's in it for you!

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Compensation: Base salary and a variable compensation that is directly related to your success

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COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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