Sales Operation Supervisor

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities:

• Manage purchase orders, sample/goods delivery, quotations, and tender documents for the sales team
• Address customers' enquiries and complaints exceptionally, ensuring delight
• Generate and manage daily reports for the sales team to drive performance
• Build and review SO/PO and check stock status.
• Follow up on credit and payment issues for customers to ensure smooth transactions
• Collaborate seamlessly with valued stream team and service team to meet customers' requirements
• Demonstrate experience in operational process improvement
• Work closely with internal departments to successfully implement marketing campaigns and offers
• Implement professional sales calls via telephone to drive sales growth
• Perform sales calls and maintain vendor relations with all customers and potential customers primarily by phone, assisting Field Sales to meet/exceed quotas
• Guide and assist new employees or junior colleagues.
• Participate in any ad hoc duties as assigned, demonstrating a can-do spirit

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• Diploma holder or above
• At least 3 - 5 years of sales administration experience, preferable have experience leading a team
• Good command of English and Mandarin is required
• Experience with SAP System / Oracle System is an advantage
• Proficiency in Microsoft Office and Chinese typing
• A can-do and follow-through spirit, capable of meeting tight deadlines and working under pressure
• Motivated, well-organized, and proactive
• Willingness to work overtime if necessary