Sales Operations Analyst

At Lighthouse (formerly OTA Insight), we're on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?
What you will do:
As Sales Operations Analyst you will contribute to Lighthouse's success through providing world-class support to the sales function, through accurate and timely execution of all customer administration. We are looking for someone who is able to contribute, create and support sales strategies to capitalize on revenue opportunities within the organization. Someone that is highly skilled in Salesforce.com reporting and dashboard creation, the ability to make systematic and process changes to improve results and is able to data mine, track, compare and communicate reports. In this role you will be reporting to our Sales Operations Manager within the Revenue Operations team.
Where you will have impact:

• Provide day-to-day support for sales process and report generation
• Heavy emphasis on report building, managing, and distributing
• Develop and maintain forecasting, activity, and quota attainment reports for Sales leaders
• Ongoing development and management of TAM reporting and communicating actionable recommendations
• Managing proposal and contract accuracy to enhance forecasting
• Identify quick-wins and crucial enhancement requirements to the sales process
• Assist with the onboarding of any new Sales members to the Commercial Team (from Sales Operations perspective) - user set up & training around it
• Support the sales operations strategy, understand priorities and execute operational plans
• Manage and ensure sales reps are adhering to mandatory Global sales processes
• Manage projects from A-Z and keep track of their progress, including post project training, documentation and change management
• Develop and implement training, contents, processes, practices and tools needed to support salespeople throughout the buyer's journey.
• Liaise with Sales Enablement for the roll-out of new processes.
• Apply analysis to reporting to tell the story behind the numbers - see the big picture
• Support and advise reps on Salesforce quote flow, coordinating with finance department
• Coordinate with various teams involved in closing big group deals
• Prioritise your work and set appropriate expectations with stakeholders

What's in it for you?

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
• Workshops and frameworks that help employees realise their full career potential
• A mandate to operationalize and democratise research through tools, training, and processes
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• A a mobility approach that fits your personal situation, with a mobility budget or company car
• Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
• Private pension funding through group insurance
• A compensation that values your work and which we will proactively keep competitive
• A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are:

• A minimum of a Bachelor's Degree
• A minimum 3 years of experience in sales/business operations/analytics
• Previous experience with CRM systems - Salesforce highly preferred and candidate will be at an advantage with prior Looker experience
• Very organised, able to start a project and complete it successfully.
• High analytical and able to extract business insights from analysis
• Great time management.
• Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a high growth Tech/SaaS environment is a plus

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.