Sales Operations Analyst 2

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

This role will be responsible for providing business partnership for AMEA Sales Representatives to support execution of commercial business strategy and achievement of sales objectives. Effective communication and training of new system functionality, improved business process and utilization of third-party sales resources to ensure efficient and effective user experience throughout the Lead to Order Fulfillment commercial workflow. Support insights driven decision making by driving adoption of analytical resources into sales users’ daily operations. Works closely with AMEA Comm Ops leadership to define optimal performance measurements and performance management programs required to ensure success of the Sales Organization. The Sales Operations Analyst will be an objective, fact-based voice in decisions impacting AMEA’s Commercial Operations. This position is an internal position and requires minimal travel.

Position Responsibilities:

• Build relationships and act as a business partner to the Japan Commercial Sales Team
• Align with other regional Sales Ops to share best practices, solve process issues, and to help stay functionally aligned
• Develop and improve key processes to support integrity of commercial data required for business analysis.
• Advise business partners on how to best leverage reporting to drive actionable insights.
• Proactively understands needs of business partners and takes initiative to represent the region.
• Prepare advanced analyses to help identify and communicate trends and drivers to the business.
• Drive adoption of new commercial resources through end user education, training and on-boarding.
• Partner with Sales Leadership to establish KPIs that support the needs of the business. Drive KPI reviews with the Japan Sales Team.
• Ensures CRM is single source of truth pipeline development.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• Strong written and verbal communication skills in English and Japanese
• Strong attention to detail and commitment to deliver quality work in a timely manner.
• Demonstrated ability to multi-task, work in team settings, and work independently when required.
• Strong analytical, organizational, problem solving and project management skills.
• Understands Go-To-Market strategy principles, utilization of key business metrics to enable data-driven decision making and key customer engagement processes.
• Possess an open, flexible, and positive can-do attitude with good communication, interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions. Experience dealing with difficult internal and external situations.
• Thorough knowledge of Microsoft Office and Outlook and possess an innate ability to navigate through new software applications.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education/Skills:

• Typically requires a minimum of 3 years of related experience with a Bachelor’s degree; or 1 years and a Master’s degree.
• Successful track record in Commercial Operations, Sales Operations, FP&A, or related commercial support role preferred
• 3+ years of direct work experience, related industry a plus.
• Strong written and verbal communication skills in English and Japanese.
• Experience with SAP and Salesforce.com a plus.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.