Sales Operations Analyst

About the team
As a member of the broader Revenue Operations team, you'll work with other operations teams to understand and drive improvements in our go-to-market processes.
Each role at Miro is based at one of our physical hubs, and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as our baseline.
About the role
We are looking for a highly motivated Sales Operations Analyst to join the Sales Ops, Systems & Tools team. You will assist in the day-to-day administration of various Sales tools, provide help desk support to end-users, monitor third-party integrations, and identify trends in commonly submitted issues and develop solutions.
The ideal candidate will have experience as a Salesforce Admin and has provided sales support in a high-growth organization.
What you'll do

• Partner with the Sales Operations, Systems & Tools Leader and sales ops to ensure we drive the success of day to day sales support and enable sales teams to be successful
• Partner with sales leaders to be responsible for the day to day operational cadence of the business
• Offer Salesforce reporting and analytics, improvements to the case process, and daily support needed on sales tools
• Support the Deal Desk team with Salesforce related support
• Assist with Miro's Sales tech stack, including user management, reports, dashboards and workflows to ensure we are providing the best tools to improve sales efficiency and success
• Help to surface areas needed for additional enablement based on common questions submitted by sales

What you'll need

• 3+ years of Sales/Revenue Ops experience in a B2B SaaS environment
• Previous experience in sales support and case management
• Ability to solve complex problems with a systematic approach and attention to detail in a fast-paced environment
• Experience working in a SaaS organization (PLG is a plus)
• Strong problem-solving skills and an eye for detail
• Salesforce experience. SFDC Admin experience a plus
• Use Advanced Capabilities in Excel or Google Sheets
• Sales Tool Administration and Reporting experience - SFDC, Gong, Outreach, ZoomInfo, Guru, Confluence, Asana, Cloudingo
• Highly collaborative, team-oriented, and comfortable leading cross-functional projects

What's in it for you

• Excellent Medical, Dental + Vision health benefits
• Competitive salaries + Flexible time off
• 401k matching + Competitive equity package
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Distributed team across offices globally

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About Miro
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.