Sales Operations Analyst

Grammarly team members in this role must be based in the United States or Canada.

Grammarly empowers people to thrive and connect whenever and wherever they communicate. Every day, over 30 million people and 50,000 teams around the world rely on our AI-powered communication assistance technology. All of this begins with our team collaborating in a values-driven and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a Sales Operations Analyst to join our Revenue Operations team. The Sales Operations Analyst will be a core part of the operations team working closely with our B2B sales teams to maximize seller productivity and growth by fostering operational excellence and efficiency. Your day-to-day will involve supporting sellers as they engage in different parts of the sales funnel across several lines of business. A typical day will involve working on varying sales operations requests and projects related to supporting account and lead management, rules of engagement, sales process enhancements, end-of-month commissions, sales incentives, territories, and the sales GTM tech stack. 

As a Sales Operations Analyst, you will own your day-to-day independently and be part of a growing sales operations team. Given the stage of Grammarly's B2B arm, there is much room for growth and future process enhancements that directly impact the sellers we support.  We aim to maximize the time sellers spend on selling activities to help the business grow and scale.

As the business scales, there may be challenges balancing the strategic process enhancements you want to build with the tactical work that comes with building a center of operational excellence. We are a lean team that aims to serve our internal customers on a global scale and we enjoy getting in the weeds but also need to carve out time for bigger-picture initiatives on a regular basis. It is a fine balance and no day is exactly the same. You will learn how to take charge of early processes and will have the opportunity to build or optimize others. Building and optimizing are different skill sets in sales operations, and you will work on both of these areas over time. Part of this role, for example, includes running our commission close cycle for sales. You will learn the ins and outs of the process and system, and also learn how to optimize commission processes or structures over time due to the in-depth knowledge you will gain. 

In your first 30 days, you will:

• Onboard and meet the team
• Shadow team members to gain an understanding of day-to-day questions and requests that sales operations supports
• Study and internalize the Grammarly Business sales process. Learn seller processes by independently testing scenarios in related systems
• Establish relationships with team members and cross-functional partners
• Shadow a commission close cycle and note any areas for enhancement or additional clarification
• Learn Grammarly's GTM Operations motion and understand how we handle territories, rules of engagement, and day-to-day processes for sellers
• Create a 30-day retrospective report outlining key learnings and areas for potential improvement 

By 3 months, you will:

• Triage, prioritize and resolve daily sales operations requests and complete assignments on time
• Coordinate with stakeholders to drive proactive enhancements for sales ops initiatives such as territory management tactics or account assignments
• Gain a thorough understanding of the daily impact of Rules of Engagement, Leads and Account processes for a seller’s day to day
• Begin to iterate or build core sales operational processes to enhance the processes for routine requests you see on a daily basis
• Conduct the monthly sales commission close cycle with assistance as needed
• Serve as the point of contact for questions and concerns about the sales commissions process and calculation inquiries

By 6 months, you will:

• Continuously drive process enhancements or propose automation workflows to improve seller experience 
• Provide ad-hoc training and sales support for sellers and maintain internal documentation
• Become the subject matter expert for all things commissions related to the sales operations team
• Lead regular data reviews to ensure data accuracy and optimize the commission close process to improve the amount of time the process takes materially
• Creatively propose sales spiffs or commission strategies to incentive desired outcomes. 

By 12 months, you will:

• Have excellent systems and process orientation thinking to drive the adoption of core processes that maximize seller productivity 
• Uplevel processes for sales with organizational growth and scale in mind 
• Proactively analyze sales incentive structures and provide actionable insights to leadership regularly
• Strong independent ownership of the commission close process, related systems, and design whilst maintaining effective day-to-day sales operations

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• ​​Is able to collaborate in person 2–4 weeks per quarter, traveling if necessary to the hub where the team is based
• Has a growth mindset and ability to work in a fast-paced environment and be hands-on in supporting growing sales and customer success teams
• Is highly organized and detail-oriented, working with various groups, datasets, and policies
• Takes ownership of all aspects of the role and seeks to uplevel processes over time, and is deeply involved in their day to day
• Is a self-starter who is motivated to achieve goals and has a bias for action
• Is a team player and Independent thinker who works well on a team and is a highly productive individual contributor who actively shares ideas and feedback 
• Has strong communication skills, both written and verbal, in a remote environment with varying levels
• Has CRM Experience (Salesforce preferred)
• Is proficient in Excel and able to understand datasheets and interpret results
• Has Revenue or Sales Operations experience for B2B SaaS or commissions-related role
• Has experience working in a start-up operations role or part of a team where members wear multiple hats and triage work
• Has experience with Commission software (nice to have)
• Has knowledge and/or interest in SaaS incentive structures

• Professional growth: We hire people we trust and give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing superior health care (including mental health benefits). We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, 401(k) matching (US only), admission discounts (Canada only), and more.

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer, a participant in the US Federal E-Verify program (US), and abides by the Employment Equity Act (Canada).

Grammarly currently supports the long-term work of team members in the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, Massachusetts, Minnesota, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania (Kennett Township, New London Township, Pittsburgh City, Shaler Township), South Carolina, Texas, Utah, Virginia, and Washington, as well as the District of Columbia 

Grammarly currently supports the long-term work of team members in the following Canadian provinces: British Columbia, Ontario 

Please note that EEOC is optional and specific to US-based candidates

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