Sales Operations Analyst

Join SADA as a Sales Operations Analyst!

Your Mission 

As a Sales Operations Analyst at SADA, you will be responsible for the processing of all sales ordering activities, as well as being the bridge of communication between Sales, Finance, and Delivery. You’ll also be tasked with enforcing our current procedures and seeing that our records are kept accurately. In addition, you will be responsible for assisting in the continual improvement of our processes and internal operations. You will be working frequently with our licensing partners, our hardware partners, directly with our customers, and internally amongst our various departments-- communication skills are a must. 

This role is best suited for someone who is cool under pressure, highly organized, process-driven, and a critical thinker. This role will be supporting SADA's Finance team reporting to the Sales Operations Manager.

Primary Duties include:

• Maintaining our system data to ensure it is up to date and accurate
• Ensuring compliance with documentation requirements and approval policies
• Providing coaching and training to Sales and Customer Success teams as required
• Serving as a resource for Sales and Customer Success team’s business and/or system questions
• Participating in the development, documentation, implementation and enforcement of processes/procedures (both existing and new)
• Development and maintenance of subject matter expertise for products SADA offers
• Serving as point of contact for pricing questions
• Generating and sending accurate quotes to customers
• Processing all steps of customer orders in a timely and accurate manner, including but not limited to:
• Contract/Agreement completeness and correctness
• Ordering Processing with vendors
• Payment terms verification and set up
• Internal Order Processing in NetSuite

Pathway to Success 

Your success starts by positively impacting the direction of a fast growing practice with vision and passion. Moreover, success will come from showcasing our core values in action.

#BeOneStepAhead: The candidate will be working with large volumes and varied types of orders and quotes on a daily basis and will always need to be thinking ahead in order to manage the details effectively and thrive in a changing environment.

Expectations

Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly.

Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. 

Job Requirements

Required Qualifications: 

• BA/BS degree or equivalent degree in Finance, Accounting, Business, Economics, Statistics or related quantitative field 
• 3-5 years of experience
• Highly organized with excellent attention to detail
• Energetic, personable, and comfortable working under tight deadlines
• Independent and self-motivated, yet willing to work within a team environment
• Not afraid to work fast and ask lots of questions
• Ability to multitask  
• Excellent communication skills (written and verbal)
• English language proficiency

Useful Qualifications:

• Master’s degree preferred
• Netsuite Experience
• Contract Review Experience