Sales Operations Analyst

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 295,000 neighborhoods across 11 countries.

As a member of our Sales Operations team, the Revenue Operations Analyst will help us to use data to refine our operational processes and sales strategy. You will build dashboards and optimize reporting to ensure our leadership team has a clear pulse on the business, helping the team to realize opportunities and build upon our strengths. As a problem solver you will dig into data to find root causes, identify trends, uncover blind spots, and help to answer questions about the customer experience. You will present data to the team in a manner that is effective, tangible, and tells a clear story.  

  The Impact You’ll Make

This is a high-impact role. You will be a self-starter, independent thinker, deeply analytical, and detail-oriented, capable of working in a structured manner to thrive in ambiguity. You will work cross-functionally with Sales, Account Management, Account Operations, Marketing, Data Science, Product, Engineering, Finance, and Legal, developing a deep understanding of Nextdoor’s business and translating this knowledge into building and optimizing key parts of the Advertising Sales organization. Current and ongoing work spans the following areas: sales strategy, strategic planning, operations, process creation, process improvement, international expansion strategy, and internal reporting. As one of the first key hires to support a growing senior business team within sales, you will help shape the way the global Advertising Sales organization reports on activities and ultimately grows the Nextdoor business.

This position will be based in San Francisco and will report to the Head of Sales Operations.

Your responsibilities will include: 

• Partner with Revenue Org Leaders and key cross-functional partners, including Finance & Strategy and DS&A, to drive business outcomes through strategic and analytic support
• Standardize, distribute, and expand our sales facing reporting that focuses on improving efficiency, effectiveness, and productivity This includes (but is not limited to), weekly/monthly/quarterly performance reports, pipeline reviews, top of funnel activity, and sales programs to improve execution
• Improve overall financial visibility and accountability by analyzing results, monitoring variances, identifying trends, risks, and opportunities, and communicating these insights to key stakeholders and executive team
• Manage and ensure ongoing data quality and reporting accuracy by conducting regular review cycles
• Play a key role in supporting our consolidated strategic and financial planning processes, helping to maintain and scale our underlying integrated financial models, systems, and tools
• Partner with the Data Science & Analytics team to provide inputs on new or modified business views needed in the data warehouse
• Partner closely with Information Systems to implement new sales data systems including planning and commission management tools  

• 4+ years of experience in business intelligence, analytics, finance, business/sales operations, sales strategy, or related field
• Experience working as an analyst in operations supporting a Sales or Customer Success team
• Strong analytical and problem-solving skills; ability to distill complex issues into structured frameworks and communicate actionable insights
• Experience with a CRM tool, specifically Salesforce, as well as experience with data visualization tools (e.g. Looker, Datorama, Tableau, etc.)
• Advanced analysis skills; expertise working with large and unstructured data sets and building complex models. Deep understanding of Excel or equivalent analytical tools is a requirement, experience with SQL a plus but not required
• Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
• A strong passion for Nextdoor’s mission 

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.