Sales Operations Analyst

Job Description
For this opening we will consider candidates from the following locations: Chicago,IL,United States |
Notified, a segment of Intrado, is a global disrupter of the digital communications space and is a thought leader in building new technologies to help our clients adapt to digital transformation in communication. We help our clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions including Virtual Events, Live Streaming, Webhosting, Webcasting, Press Release Distribution, Media Monitoring, Social Listening, Referral Marketing, Media/Event/Newswire Analysis & Analytics and Design & Webhosting for Investor Relations websites.
Notified is adding a Sales Operations Analyst to our Global Sales Organization! The work location is a hybrid schedule in our Chicago office. This is an excellent opportunity to join a growth company who thrives from promoting from within. We are looking for someone with excellent Salesforce, Business Intelligence tools, and Excel skills. If you are a team player with experience supporting a complex sales organization utilizing Salesforce and have strong analytical skills, we encourage you to apply!
The Sales Operations Analyst will be responsible for reporting and analyzing data related to sales performance, commissions attainment, and other key sales indicators; work with management to determine the requirements for reporting; develop reports utilizing database reporting tools, working to standardize input and output fields across different databases or data sources; interpret database models and data relationships for end users to define requested reports; define and drive processes for maintaining data quality metrics; validate existing sales processes and procedures to ensure integrity and client satisfaction; identify opportunities for increased profitability or efficiency within the business, recommending improvements to management; review sales data to ensure that commissions being paid are accurate based on sales figures.
MAJOR JOB ACCOUNTABILITIES
Sales Analysis Functions - Report and analyze data related to sales performance, commissions and other key sales indicators while ensuring adherence to established corporate and departmental policies and procedures.

• Work with management to determine the requirements for reporting (e.g., timeframes, upcoming sales, sales trends, historic performance, etc.)
• Develop reports utilizing database reporting tools, working to standardize input and output fields across different databases or data sources
• Interpret database models and data relationships for end users to define requested reports
• Define and drive processes for maintaining data quality metrics
• Validate existing sales processes and procedures to ensure integrity and client satisfaction
• Identify opportunities for increased profitability or efficiency within the business, recommending improvements to management
• Review sales data to ensure that commissions being paid are accurate based on sales figures
• As needed perform strategic data analysis and research to support business needs by identifying trends and data patterns to utilize for departmental and operational improvements
• Assist in activities related to Sales Training

Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.

• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by managing activities of staff, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Project Management - Provide leadership and direction on all assigned projects ensuring follow through from beginning to end of project management life cycle.

• Establish standards and strategy for each project
• Identify task force members and assign specific tasks and responsibilities
• Continuously monitor tasks and project assignments; identify and resolve problem
• Develop final report with findings and recommendations for management

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts.

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Mental and Physical Requirements

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education

• Bachelor's degree from an accredited college or university with major course work in business administration, finance, or MIS required. Equivalent work experience in a similar position may be substituted for educational requirements

Experience

• Minimum three years increasingly responsible operations analysis, business intelligence development or sales experience at the manager level experience required.

Technical

• Minimum two years' experience with database reporting tools (e.g.,Excel, Tableau, PowerBI, etc.) required. Working knowledge of Salesloft or ZoomInfo preferred.

Other

• Intermediate knowledge of Excel, Word and PowerPoint required

Benefits:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What's next...
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Notified® is a business segment within Intrado, and is the world's only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified's PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications - earnings calls, regulatory filings, press releases, investor days, and IR Websites - to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.
At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.