Sales Operations Analyst

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). 

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

THE TEAM

Revenue Operations is the heartbeat of Zuora’s tier one Field Sales team. With an innovative operational infrastructure and enablement cadence, we empower our front line sales team to systematically sell better, faster, and more efficiently as they partner internally and externally with our customers, prospects and ecosystem partners. So, it's no surprise we strive for operational excellence in all that we do. 

YOUR MISSION:

Influence and operationalize the GTM strategy. Drive the execution and constantly improve the productivity and efficiency of our sales team.

WHAT YOU’LL DO:

GTM strategy and Planning 

• Provide GTM leadership in strategizing, executing, and operationalizing GTM plans and defining clear milestones with measurable KPIs

• Establish the sales operations team as a strategic partner to drive growth

• Organize and deliver annual and quarterly planning processes, including the development of business plans, operating models, resource allocation, market segmentation, and territory design supporting the GTM strategy and optimizing performance

Sales Processes Standardization & Simplification

• Constantly investigate and employ methods of improving Zuora’s sales processes, making them more standard, documented, and automated 

• Translate and articulate business requirements in Sales product and tool enhancements, driving scale and velocity 

Predictability & Execution

• Orchestrate a cadence that supports the sales execution and discipline that ensures the sales leadership team knows the KPIs they need to achieve and are constantly able to assess where they are against those goals

• Provide weekly updates and pulses of the business through consistent reporting but also highlighting the areas of risk and opportunities

Leadership and Cross functional alignment

• Drive alignment with the rest of the sales ops team (Systems & Tools, Business Partners, Sales Analytics, Compensation) through effective communication and collaboration

• Act as a role model, sharing best practices and inspiring the rest of the team to grow and be the best version of themselves

• Achieve cross-functional alignment and eliminate silos by working closely with other teams such as Finance, Corporate data & governance, IT, Product, Marketing, GS & Alliances, CS.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• 5+ years experience in sales operations, business strategy and execution, business analyst, or financial analyst role.

• Deep knowledge of customer relationship management tools and platforms.

• Exceptional analytical and problem-solving skills, with a solid ability to drive towards action and impact.

• Execution driven: focus on what matter, data driven and get things done

• Passionate for designing and constantly improving sales and marketing processes

• Motivation to work cross-functionally with various stakeholders, including Sales, Marketing, and Executive leadership

• Ability to work in a dynamic setting while maintaining accuracy and delivering against deadlines

• Excellent written and verbal communication skills with strong attention to detail

• Bachelor’s Degree in Finance, Economics, Mathematics, or a related field preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. 

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