Sales Operations Analyst

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
Sales Operations at Upwork supports all of our enterprise sales functions. Our data team within Sales Operations is here to provide the information, insights and automations for our Sales team to scale. Currently, we are looking for a Sales Operations Analyst that has the skills and interest in data management, reporting, forecasting, and SQL development! This person will primarily support the needs of our Land partners by effectively using data to develop, track, and refine forecasting models and pipeline movement. If you like working in data, solving challenging problems and operating in a fast-paced environment, this role is for you!
Your Responsibilities:

• Help manage areas of core operations: data management, sales forecasting, CRM data integrity, SQL development, reporting, and dashboards

• Seamlessly organize, visualize, and analyze raw data sets and highlight key takeaways
• Generate recommendations to Sales management through quantitative and qualitative analyses
• Improve team performance and funnel conversion, help develop KPIs and metrics, increase data quality, and identify lead and lag indicators in collaboration with Sales Operations partners
• Drive action: build a strong internal network of experts and resources within Sales, Marketing, Product, and Finance that can help drive effective change in a growing Sales organization

What it takes to catch our eye:

• 3-5+ years of experience in a sales/business operations, BI, strategic planning, or finance environment
• Firm understanding of the land & expand business model, particularly in relation to forecasting
• You are a strategic thinker comfortable working on complex problems with proven technical abilities
• Highly capable of presenting analyses effectively to technical and non-technical audiences
• You are a creative problem-solver who thrives in a fast-paced environment and can juggle multiple projects, fulfill priorities and meet deadlines
• Strong organizational skills, with the ability to work independently and collaboratively on a team
• Exceptional analytical skills utilizing Excel, SQL, Snowflake, Salesforce, and BI Tools (Domo/Looker)
• Familiarity with SDLC and Git concepts

Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we've also got amazing benefits.
Check out our Careers page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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