Sales Operations Analyst - Expansion Sales

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
Upwork's Sales Operations team strives to be a trusted, proactive and collaborative partner to the Enterprise teams; equipping them with the tools, learning, operational processes and data-driven insights to inform organizational strategy and execute to their potential. We always consider the full picture and are deliberate in seeking out the right path to success throughout the sales process.
In the Sales Operations Analyst role for the Expand Sales team, you will be supporting Enterprise Account Managers, Business Development and Enterprise Success teams as they grow and retain Upwork Enterprise clients. You will drive continuous process improvements and solution development to increase sales productivity and collaboration across the Enterprise customer program team. In this role, you will help scale our sales processes to support our Enterprise growth plan.
Your Responsibilities:

• Support implementation of new sales processes as well as ensuring existing processes are running efficiently and effectively. This includes working with third party data providers, our salesforce developer team, and sales business partners.
• Build out robust documentation to support both sales processes and internal SOPs.
• Through continual evaluation and reporting, identify gaps in process and proactively recommend solutions.
• Working with the tools effectiveness team, identify opportunities to level-up sales engagement activities through effective utilization of our tech stack.
• Facilitate Account Manager, Enterprise Success, BDR and Talent Solutions team's customer coverage model through Outreach.io automation.
• Implement a streamlined intake process for expand sales operations requests.
• Provide day-to-day operational support including but not limited to:
• Managing enterprise customer account and contact data integrity
• Salesforce.com standardized reporting
• Point of contact for Expand Sales CRM enhancement/modifications and bugs

What it takes to catch our eye:

• Experience reporting and implementing processes within salesforce.com, and Outreach.io
• Familiarity with third-party data providers commonly used within a sales function
• Project Management experience preferred
• Process driven, proactive and detail oriented
• Clear, concise and effective communication skills which translate well into process documentation

Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we've also got amazing benefits.
Check out our Careers page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.