Sales Operations Analyst II

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Job Description

Responsibilities

• Utilize quantitative and analytical problem-solving capabilities.
• Serve as a liaison between local stakeholders and TEL Japan business office and factory.
• Influence internal and external customers to resolve escalations.
• Monitor KPIs and work to consistently meet targets.
• Maintains database of order activity for assigned product lines and customers.
• Effectively communicate in a timely manner to internal and external customers in an international, multi-cultural environment.
• Develop professional meeting material pertaining to relevant deliveries as required.
• Optimize manufacturing schedules to maintain monthly and fiscal budgets.
• Troubleshoot and resolve issues related to quality and logistics, such as: export/import issues, forecast errors and changes, critical orders, and delayed shipments.
• Independently oversee successful delivery of orders throughout entire lifecycle of shipments.
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Responsible for key areas on the supplier report card.
• Complete tasks accurately in an independent, self-motivated manner while adhering to team and personal objectives.
• Attend meetings after normal work hours according to business needs.
• Participate in business process improvement efforts.
• Work on multiple tactical and strategic projects simultaneously while meeting deadlines.
• Cleanly manage expedite orders and PO cancellations.
• Create and implement strategies to maximize value according to department goals.
• Identifies department’s strengths and weaknesses and suggests areas of improvement.
• Lead meetings with internal and external customers.
• Represent TEL in a professional manner with the customer.
• Communicate difficult/sensitive information tactfully.
• Consistently delivers high-quality services to our stakeholders.
   

Typical Education and Experience

• Bachelor's Degree with 2 years of related experience; or Master's Degree without experience; or Associate's Degree with 6 years of related experience; or 10 years of experience in lieu of degree.
• High school diploma or equivalent required.
   

Physical Demands and Work Conditions

• The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• This position requires the ability to occasionally lift office products and supplies, up to 35 pounds.
• This position also requires 4 to 6 hours per day at a computer screen/keyboard.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

SubsidiaryTOKYO ELECTRON AMERICA, INC.