Sales Operations Analyst (Onsite - Waltham, MA)

Company Description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
You will love the benefits of selling Dynatrace

• We are a market share leader & an 11x magic quadrant leader
• We invest more in R&D than some of our competitors' total revenue, assuring market-leading customer value and quick adoption
• Enjoy our culture of excellence with competitive compensation packages that recognize and reward greatness
• Working with the largest of the Cloud players like AWS, Azure, Pivotal and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we're fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

Job Description
Is "above and beyond" second nature to you? Do you have both strong interpersonal and analytical skills? Do you thrive working in a fast-paced environment?
If you answered yes to the above three questions, this is your opportunity to be part of one of the fastest growing companies in the Cloud.
Dynatrace, the global leader in Software Intelligence, is looking for a Sales Operations Analyst - SFDC to join our dynamic and motivated Sales Operations team. We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities:
Account/Data Governance

• Map Salesforce.com hierarchy/territories and reassign accounts, contacts, and opportunities in response to personnel changes.
• Work with teams to ensure Lead Assignment Rules are flowing and updated promptly upon change of territories.
• Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed.
• Support overall territory optimization models using territory planning tools, collaborating with Territory Optimization team to quantify workload within sales territories, and recommend optimal alignments to Sales Management.
• Manage internal ticketing queue(s) and questions with the team as it relates to accounts, territories, and system assistance.
• Participate in review of new functionality and occasional testing as it pertains to accounts and territories.

Process Creation, Documentation and Maintenance

• Develop process documentation and field maps.
• Develop operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges.

Location: This is a hybrid, onsite position. Work in our Waltham, MA office 2 - 3 times per week. Local candidates only.
Qualifications
Minimum Qualifications:

• Minimum expectation of a Bachelor's degree OR equivalent education/experience
• At least 1 years of experience administering Salesforce
• 1 years running Sales Operations projects and supporting a global sale team
• Strong understanding of sales process (and software sales is helpful)
• Proficient in all Microsoft suite applications with a heavy focus on Microsoft Excel

Preferred Qualifications:

• Salesforce certification (example: Salesforce Administrator certification)
• Curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
• Ability to quickly adapt to change and deal with ambiguity
• Unparalleled troubleshooting and problem-solving skills; desire to figure out why and fix it
• Excellent written and verbal communication skills, documentation skills, and comfort interacting with all levels of team/management
• Innovative spirit: looking for ways to improve the processes and procedures that are in place.

Additional Information

• Dynatrace is a market share leader & a 12x magic quadrant leader
• Dynatrace invests more in R&D than some of our competitors' total revenue, assuring market-leading customer value and quick adoption
• Dynatrace is trusted by over half of Fortune's Top 10
• Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
• Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we're fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

Compensation and rewards

• The salary range for this role is $64,000 - $75,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.