Sales Operations Associate

Title: Sales Operations Associate

Company: webAI, Inc.

Location: Grand Rapids, MI | Austin, TX

Type: Full-Time, Salaried Exempt

Experience: 2+ years

Education: Bachelor’s Degree, minimum

About Us:

webAI is a software company that is building a decentralized AI development platform. Our technology enables the development of powerful AI using limited amounts of data, challenging the underlying assumption that big data is the key to unlocking the full power of AI.  webAI offers opportunities to join a dynamic and fast-growing team that fosters a fun and growth-oriented office culture.

We at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following:

• Truth - Emphasizing transparency and honesty in every interaction and decision.
• Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients.
• Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement. 
•  Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.

Job Summary:

We are seeking a highly organized and proactive Sales Operations Associate to support our sales team. This role is crucial in ensuring the smooth functioning of our sales operations through effective scheduling, coordination, and CRM maintenance. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

1. Sales Administrative Support:
• Coordinate and manage sales team schedules, including meetings, appointments, and travel arrangements.
• Ensure alignment of sales activities with overall business goals and team availability.
• Prepare and maintain a centralized calendar for the sales team, handling scheduling conflicts and changes.
• Assist in organizing sales events, webinars, and training sessions.
2. Sales Operations Support:
• Maintain and update sales databases and CRM systems with accurate information when relevant.
• Assist with the preparation of sales presentations, proposals, and contracts.
• Prepare and manage expense reports, travel arrangements, and reimbursements for the sales team.
• Maintain the integrity of the CRM system, ensuring data accuracy and consistency.
• Train sales team members on best practices for CRM usage.
• Monitor and analyze the sales pipeline to ensure alignment with revenue goals.
• Collaborate with sales leadership to manage and forecast pipeline health.
3. Process Documentation & Training:
• Document and maintain sales processes, policies, and procedures.
• Train new and existing sales team members on sales tools, processes, and best practices.

Requirements and Skills:

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Proven experience in sales support and administration, ideally in a fast-paced environment.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Proficiency in Google Suite (Docs, Sheets, Slides) and familiarity with CRM systems (e.g., HubSpot).
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Discretion and confidentiality in handling sensitive information.

webAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.