Sales Operations Associate

Company

Samsung Semiconductor, Inc.

Location

South Bay

Type

Full Time

Job Description

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. 

We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Our Samsung Semiconductor Sales Team is highly focused on managing the business relationships between Samsung and our premiere clients headquartered in North America. The critical delivery of key custom parts and electronic components is a pivotal piece of the supply chain defines the symbiotic relationship between us and our clients. Exceeding customer expectations every day is the goal that drives our success as a highly motivated Sales Team.

Location: Onsite at our San Jose office

  • Support Account Managers, Sales, DSK (HQ), and customers in resolving any sales operations related issues
  • Work closely with internal & external customers’ operations teams to understand and align on the impact of scheduling issues and identify/recommend mitigation plans and alternative solutions
  • Process PO (purchase order), create DO (delivery order), and optimize RTF to achieve monthly sales targets
  • Track and manage open orders, work with DSK (HQ) to ensure product is stocked and shipped on schedule
  • Process RMA requests and sales billing adjustments
  • Assist Account Managers in new customer account setup and register new ship-to codes
  • Monitor account status and resolve credit issues with customers and DSA (branch) credit department
  • Prepare & maintain sales related reports and provide requested reports
  • Create and update operation manuals
  • Flexibility to support shipment arrangement during evening hours (Asia time zone) or weekends/holidays as needed, backup co-workers on PTOs or holidays

What You Bring

  • BA or BS degree in related field preferred, coupled with 1-2+ years of experience in sales operations or sales support role.
  • Semiconductor industry and prior PO management experience preferred.
  • Proficient in Outlook, Excel and PowerPoint, SAP experience a plus.
  • Ability to work independently with minimal supervision in rapidly changing environment, take ownership of projects and work proactively.
  • Excellent verbal and written communication skills, detail oriented and good problem-solving skills.
  • Demonstrated ability to establish and maintain key collaborative relationships across multiple functional organizations and with customer.
  • You’re inclusive, adapting your style to the situation and diverse global norms of our people.
  • An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
  • You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
  • Innovative and creative, you proactively explore new ideas and adapt quickly to change.

What We Offer
An investment in your future, is an investment in ours. That’s why we offer a diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to competitive compensation and the usual Medical/Dental/Vision/401k, our inclusive curation of benefits empower our people to care for their whole selves.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Covid-19 Policy
To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees, and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances. 

Equal Opportunity Employment Policy
Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Apply Now

Date Posted

11/12/2022

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