Sales Operations Coordinator

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Join us as an International Sales Operations Coordinator and become a key player in driving our global sales success!

In this role, you’ll be an important part of our Sales & Operations Planning (S&OP) team, delivering top-notch service and support to our Sales team and wholesale customers. You’ll play a crucial part in executing activities that push our Sales organization to new heights, helping front-line sales teams sell smarter, quicker, and more efficiently.

You’ll be reporting directly to our manager, collaborating closely with the EMEA Sales Operations team, Finance, Logistics, and other departments across Canada Goose. Your mission? To manage the sales order process, handle customer queries, and oversee return authorizations, all while ensuring flawless time management and maintaining top-notch account service.

This is your chance to shine both independently and as a team player. You’ll leverage your attention to detail, strong organizational prowess, and problem-solving skills to enhance our omni-channel sales strategies and keep everything running smoothly.

What You'll Do:

• First point of contact for sales, finance and logistics teams and customers to manage the order book.
• Maintain operational excellence with timely and accurate order processing and communication for all orders. Ensuring accuracy of terms, pricing and delivery information. Facilitating and executing revisions on orders and customer information.
• Reviewing order fill rates, releasing orders for processing and tracking product delivery.
• Assist customers as well as internal and external sales and planning team members with all order inquiries, such as inventory availability, order status, product information, back order tracking, estimated ship dates and tracking information
• Support sales and planning and ensure procedures and practices are in alignment with department initiatives
• Accurately process all customer & Sales Representative requests and inquires (received via email, phone etc.) in a timely fashion according to set SLA’s.
• Coordinate with Sales & Operations team to ensure sales order and confirmations are properly authorized, accurate and entered into the company business systems according to set timetables
• Sales reporting to be updated daily including orders shipped, open orders, allocated orders, back orders and credit holds to distribute internally and to the account base
• Resolve escalated customer issues by investigating problems and developing solutions
• Ensures all customer account information are up to date and maintained in our systems
• Works closely with Sales and Operations to provide accurate information on order status and anticipated fill dates of back order products
• Coordinate with finance department to assist in invoicing of pro-forma invoices, credit notes and credit insurance checks
• Issuing return authorizations requested by Account Executives and ensuring correct approvals are granted. For accuracy ensuring invoices have been issued for returning product.
• Build and maintain relationships with wholesale customers and Account Executives with weekly updates. Answering incoming emails and phone calls.
• Weekly analysis of the order book, ensuring product flow. Issuing reports to Account Executives and select wholesale customers.
• Participating in weekly order book meetings by presenting the most up to date, accurate information relating to order management. Recommending areas of opportunity.

Qualifications

Let's Talk About You:

• Must have worked at least 2 years in a dynamic international environment preferably in the apparel/fashion/luxury industry
• Fluent in German and/ or Italian is a advantage
• Any other European language considered an asset

Additional Information

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].