Sales Operations Deal Desk Analyst

Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We're passionate about our mission to create economic and social opportunities worldwide. Every year, almost $2 billion of work is done through Upwork by skilled professionals who prefer the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? That's the future of work. Come help us build it.
As a Deal Desk Analyst, you will strategically partner with our Sales organization and other key stakeholders to offer mentorship on business processes as well as strategic and operational support in an effort to increase deal velocity. For this role, an analytical approach and attention to detail are imperative.
Your Responsibilities:

• Develop a close working partnership with enterprise sales to support all aspects of new deals while ensuring compliance with required internal controls
• Drive the execution of new contracts by working with partners and approvers to ensure new deals are processed efficiently and in accordance with set deadlines
• Serve as the primary point of contact on the completion of new enterprise client proposals (RFP); working with the appropriate business partners to gain necessary inputs
• Manage the flow of non-standard deals
• Coordinate with cross-functional teams (Enterprise Billing, Sales, Legal, Solutions, etc) to ensure visibility to deals processed outside the system of record
• Work with other team members responsible for maintaining accurate contract records
• Anticipate problems and proactively identify process or program improvements
• Provide supplemental training to sales team members specific to deal desk processes
• Maintain training materials and generate new content as needed

What it takes to catch our eye:

• Proven experience in sales or marketing operations, project management, or customer success
• Great communicator with a customer-centric mentality
• Can balance multiple projects and meet deadlines while maintaining attention to detail
• Knowledge of CRM and sales process

• Experience in consulting, finance, analytics, or sales operations a plus
• Experience working directly with internal sales teams and senior leadership team members
• Excellent troubleshooting skills with meticulous attention to detail
• A teammate with a highly collaborative spirit who excels at building business partnerships
• Experience with Salesforce.com and/or CPQ

Come change how the world works.
At Upwork you'll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we're creating exciting new opportunities for a world of professionals. You'll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Build amazing teams, Put community first and, Bias towards action. Along the way you'll have fun and enjoy the perks of a people-first company: Work from Home Wednesdays, daily breakfasts and lunch, regular in-office happy hours, top-notch benefits ... and more. Check out Upwork's spotlight on The Muse for a glimpse of our daily work/life balance.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.