Sales Operations Manager (3535)

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions.

With over 30 years' experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in global business
• We want you to be yourself
• We grow when you grow

About the team

Sales Operations

At GBG, our Sales Operations Team is the heartbeat behind our success in our GTM structure. This group seamlessly interweaves project management, sales enablement, and sales order processes. The Sales Ops team drives efficiency by optimizing sales strategies, and ensuring that our customers experience the very best from the moment they show interest to the final stages of order fulfillment. By fostering a culture of collaboration and innovation, we ensure that our sales force is empowered, well-supported, and always steps ahead in meeting the needs of our customers.

The Role

We are seeking a highly skilled and motivated Sales Operations Manager to join our dynamic team. As a Sales Operations Manager, you will play a pivotal role in building and implementing sales processes, driving data-driven insights, and enhancing sales team performance. You will work closely with cross-functional teams, including sales, marketing, finance, and customer success, to ensure streamlined operations, effective reporting, and successful execution of sales strategies. You will succeed in this role if you are a detail-oriented self-starter with a proven track record of optimizing sales processes, and delivering results and technical requirements at a strategic and tactical level.

What you will do

Process Optimization:

• Analyze and streamline sales processes to maximize operational efficiency.
• Identify areas of improvement, remove bottlenecks, and implement process enhancements.
• Continuously monitor and evaluate the effectiveness of sales workflows.

Data Analysis and Insights:

• Gather and analyze sales data to identify trends, patterns, and opportunities.
• Provide actionable insights and recommendations based on data analysis.
• Develop standardized reports and dashboards to track key sales performance metrics.

Salesforce Management:

• Configure, design, implement, and manage complex Salesforce solutions aligned with business requirements, ensuring scalability, reliability, and performance.
• Collaborate with stakeholders to gather requirements, assess technical feasibility, and provide expert guidance on Salesforce best practices and capabilities.
• Customize Salesforce objects, workflows, validation rules, and approval processes to optimize sales team productivity and efficiency.

Cross-functional Collaboration:

• Foster collaboration between sales, marketing, finance, and customer success teams.

• Coordinate with stakeholders to align sales operations with organizational objectives.
• Facilitate effective communication and knowledge sharing across teams.

Performance Measurement and Reporting:

• Establish key performance indicators (KPIs) and metrics for tracking sales performance.
• Develop regular reports and presentations to provide insights into sales performance.
• Monitor sales metrics and performance trends, highlighting areas for improvement.

Requirements

• Proven experience in sales operations or a related role.
• Strong analytical and problem-solving skills, with proficiency in data analysis and reporting.
• Knowledge of the Salesforce suite of products, sales automation tools, and analytics platforms.
• Excellent organizational and project management abilities.
• Salesforce admin certification is strongly preferred.
• Ability to work collaboratively in a cross-functional team environment.
• High level of attention to detail and accuracy.
• Results-driven with a focus on driving sales performance.

Benefits

We have the vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members the choice and empowerment and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you're interested, please apply! We're looking to hire the best and most engaged people in our business, and we'll make an offer once we've found that person.

As an equal-opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status, or disability. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.