Sales Operations Manager

We are seeking a highly motivated and organized individual to join our team as a Sales Operations Manager. In this role, you will play a critical part in supporting our sales department by ensuring the smooth functioning of sales operations and administrative tasks. The ideal candidate should have strong analytical, communication, and problem-solving skills, along with a keen attention to detail. We value proactive self-starters who can initiate process improvements and drive efficiency, contributing to our sales targets and fostering a collaborative environment.

Responsibilities:

Sales Support:

• Provide comprehensive administrative assistance to the sales team, including KPI tracking, sales data entry, and customer information management.
• Work closely with the sales team to optimize sales processes and procedures, identifying bottlenecks and inefficiencies and proposing solutions to enhance sales productivity.
• Manage and update the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information and tracking of sales activities.
• Liaise with various departments, including marketing, product, finance, and operations, to ensure alignment and collaboration on sales-related initiatives.
• Assist in creating and updating sales training materials, process documentation, and standard operating procedures (SOPs) to ensure a consistent and effective sales approach.
• Act as an advocate for remote regional managers, representing their interests and needs to internal stakeholders.

Sales Forecasting and Planning:

• Work closely with the sales team to develop accurate sales forecasts and set achievable sales targets based on market potential and business objectives
• Closely monitor sales pipelines and KPIs to provide regular updates on progress toward meeting targets.
• Continuously improve forecasting processes by analyzing historical sales performance, understanding business trends, and collaborating with cross-department stakeholders.
• Assist in the development of sales forecasting reports and presentations for sales directors and senior management.

CRM Management:

• Manage and update the CRM system, ensuring accurate and up-to-date customer information and tracking of sales activities.
• Oversee data integrity and accuracy in the CRM by fine-tuning data entry processes, training sales reps, and conducting regular audits.
• Leverage CRM data to generate actionable insights and provide meaningful feedback to the sales team.
• Act as a subject matter expert on CRM functionalities, assisting IT with end-user inquiries and support requests
• Proactively identify opportunities for process automation and improved user experience.

Requirements:

• Bachelor's degree in business, sales, marketing, or a related field
• Proven experience in Sales, Sales Operations, Sales Administration, or similar sales support roles.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in CRM systems, data analysis tools, and Gmail
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to lead and inspire cross-functional teams.
• Demonstrated problem-solving skills and a proactive approach to overcoming challenges.
• Strong organizational skills with the ability to multitask and prioritize effectively.

To learn more about 3form, please visit 3-form.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)