Sales Operations Manager

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1500 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S.

ExamFX, a division of Ascend Learning, is the industry leader in online/virtual training for Professional's seeking to access an Insurance and/or Securities pre-licensing platform. To date ExamFX's dynamic platforms have been accessed by over 7.5 million candidates - candidates who have trusted ExamFX to start, take the next step or advance their careers. (www.examfx.com).

ExamFX is hiring a Sales Operations Manager. In this role, you will assist the Sales Team and VP of Sales with CRM management, HubSpot campaign execution, sales process management, sales team performance reporting, contract management, other ad-hoc projects, and lead the emerging Business Development efforts. This role requires strong analytical capabilities, and the ability to meet time sensitive deadlines. Qualified candidates will be team oriented, self-starters who operate with an entrepreneurial mindset. This role will be responsible for implementing best practices across the sales organization. By aligning directly alongside all departments involved in the sales cycle, this role will create and leverage effective lines of communication for clearer, solution-driven sales strategies that will drive higher revenue.

Responsibilities:

• Develop and implement sales strategies, policies, and procedures to increase sales productivity and revenue growth.
• Collaborate with sales team members and other departments to identify and address opportunities to improve sales processes, systems, and tools, including Salesforce, HubSpot Sales, Smartsheet, Excel, and Microsoft Office
• Analyze and report on sales performance metrics, such as pipeline, conversion rates, and win/loss ratios, using tools such as Salesforce, Excel, and Smartsheet, to inform decision-making and identify areas for improvement.
• Manage and maintain the CRM system, Salesforce, ensuring accurate and up-to-date data, reporting, and analytics.
• Create and manage sales forecasting models, budgets, and targets using Salesforce, Excel, and Smartsheet
• Conduct market research and competitive analysis using tools such as Salesforce and Excel to inform sales strategies and positioning.
• Provide training and coaching to sales representatives on sales techniques, product knowledge, and sales process optimization using HubSpot Sales and other tools as appropriate.
• Develop and maintain relationships with key stakeholders, including customers, partners, and vendors, using tools such as Salesforce and HubSpot Sales
• Use Microsoft Office tools such as Word, PowerPoint, and Excel to create presentations, proposals, and other sales-related documents
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive continuous improvement and innovation

Qualifications:

• Bachelor's degree in business administration, marketing, or related field
• 5+ years of experience in sales operations, sales management, or a related field
• Demonstrated track record of successfully implementing sales strategies and achieving revenue targets using tools such as Salesforce, HubSpot Sales, Smartsheet, Excel, and Microsoft Office
• Strong analytical skills, with the ability to interpret and communicate complex data to stakeholders at all levels using tools such as Salesforce, Excel, and Smartsheet
• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously using tools such as Smartsheet
• Experience with CRM systems, data analysis, and reporting tools, particularly Salesforce
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners
• Knowledge of sales methodologies and best practices, including pipeline management, sales forecasting, and sales process optimization using tools such as Salesforce, HubSpot Sales, Smartsheet, Excel, and Microsoft Office
• Results-driven mindset with a focus on continuous improvement and innovation.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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