Sales Operations Manager

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
Upwork's Sales Operations team strives to be a trusted, proactive and collaborative partner to the Enterprise teams; equipping them with the tools, learning, operational processes and data-driven insights to inform organizational strategy and execute to their potential. We always consider the full picture and are deliberate in seeking out the right path to success throughout the sales process.
In the Sales Operations Manager role for the Expand Sales team, you will be partnering with managers across the broader customer team including Implementation, Sales, Business Development and Enterprise Success teams as they grow and retain Upwork Enterprise clients through a collaborative partnership. To inform strategy and execution tactics, you will bring proactive and actionable insights to customer facing management teams.
Your Responsibilities:

• Partner with management teams across our enterprise customer program team including Account Management, Business Development, Enterprise Success, and Talent Solutions to stay up-to-date and informed of initiatives and priorities
• Through a deep understanding of the expansion business, identify opportunity and present solutions to management teams that will increase sales productivity, program team collaboration, and ultimately growth
• Design, drive and deploy solutions through partnerships with sales training, salesforce development and data teams
• Partner with Sales Operations data team to build Sales Manager and AM level reporting to support Account Strategy and Health
• Develop a cadence of strategic, proactive and actionable reporting, allowing sales managers to spend more time coaching and less time mining for data
• Work on several projects at a time involving stakeholders across the business including marketing, finance, product, etc

What it takes to catch our eye:

• Project Management experience
• Proficient in Salesforce.com reporting and functionality
• Familiarity with using data visualization tools such as Domo, Tableau, Power BI to derive insight
• 5+ years of Sales or Revenue Operations experience
• Experience working with broader customer facing teams such as customer success, implementation, solution architects, and business development
• Proactive in nature, self-starter, anticipates needs
• Team lead or supervisory experience preferred

Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we've also got amazing benefits.
Check out our Careers page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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