Sales Operations Manager

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Sales Operations Manager - $97,000.00 - $110,000.00

Main Responsibilities:

• Maintain bookings, review of SAP orders, bookings reconciliation, tool shipment allocation coordination, shipment revenue recognition and backlog tracking.

• Manage key strategic programs (ex: Micron ERM & associated goal KPl's).

• Key Customer Score Card in close partnership with Key Account Management.

• Tracks and reports quarterly scorecard, assures accurate and timely submission of necessary information. Reports total cost of ownership programs, CIPSs (continuous improvement programs), OTO (capital and spares on time delivery), etc. to Micron.

• Coordinates regular reviews between Edwards Sr. Management and appropriate contacts within Micron's GSM and engineering groups.

• Maintains and grows market per Corporate and Account Team Strategy.

• Meets sales, cash flow and profitability goals for Micron Account.

• Prioritize Customer Care representative activities for Micron Account.

• Generate and maintain various analysis reports utilizing advanced Excel skills.

• Review sales orders in SAP for allocations, configuration issues and pricing including internal cost and profit margin trending.

• Complete monthly and quarter end close activities in conjunction with finance.

• Coordinate tool allocation based on priority.

• Participate in meetings pertaining to order status, forecast, and/or order review.

• Work on complex problem where in-depth analysis of various factors is required to solve issues.

• Point of escalation for issues related to appropriate consignment stocking levels, shipments issues and delivery gaps to resolve them.

• Support peak activities such as quarter end/fiscal year end.

• Builds relationships and fosters collaboration with internal and external peers and constituents.

• Ensures compliance with all company, regional and local policies, and regulations.

• Contributes, as needed, as an integral member of the Micron Account Management Team, to drive ever increasing level of customer satisfaction.

• Maintains punctual, regular, and predictable attendance, works collaboratively in a team environment with a spirit of cooperation.

• Respectfully takes direction from manager; other duties as assigned.

What We Expect of You?

Education level

• Bachelors Degree

Relevant Previous experience

• Minimum 5 years work related experience in the semiconductor process industry or related area.
• Mimimum 3 years working with in a department, section or similar group.
• Experience in vacuum technology and/or semiconductor sales/marketing, a plus.

Knowledge areas/Skills (minimum level of knowledge to fulfill the role's responsibilities)

• Project Management experience
• Contract Management
• Problem Solving and experience with quality systems

Other requirements (e.g. Language skills; competencies; expected travel requirements)

• SAP, Power BI
• Strong written, oral and presentation skills
• Some travel ~20%

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Benefits Summary:• Medical• Dental• Vision• 401k with Company Match• Paid Vacation• Paid Floating Holidays• Tuition Reimbursement• Training and Development• Parental Leave• Disability Benefits• Life and AD&D Insurance