Sales & Operations Manager Away-from-home

Job Description

You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or Senseo. Then this job is for you.

As the Sales & Operations Manager Away from Home (AFH) you’ll be responsible for delivering a profitable AFH revenue while ensuring customer satisfaction. You’ll translate and locally implements the Away-From-Home sales and operations strategy. This role is based in Brussels, reports to the General Manager, is part of the local management team and has a team of 6 direct reports (3 segment managers, a field operations teamlead, a planning teamlead and a customer care manager).

Your key responsibilities include:

• Away From Home Leadership: Own and drive the sales and operational performance of the department, managing business results, KPIs, budgeting, and resource allocation in line with central guidelines.
• Account Planning and Strategy Development: Lead the development of the Annual Operating Plan (AOP), including volume & NOS, revenue targets, segment strategies, and operational plans. Support International Key Account Management in planning for named international accounts.
• Account and Negotiation Management: Own negotiation and contracting for local AFH accounts. Prioritize initiatives, account plans, and customer selection strategies. You execute general pricing, promotional pricing and trade margins within guidelines and pricing bandwidths, and group pricing governance.
• Customer and Market Segmentation: You apply the centrally defined Sales / Customer Strategy and Segmentation to local AFH markets/segments. Defines the key accounts / segments of strategic importance to build the brands together with Sales CPG & marketing CPG and supports the implementation through the sales & operations teams.
• Operational Excellence and Continuous Improvement: Optimize local operations by managing processes, technology, and third-party partnerships to reduce costs while improving customer experience. Lead ongoing optimization initiatives across teams, including Field Services and DevOps activities. Initiation and execution of tactical and strategic initiatives that help improve the quality and daily performance of the field service. Ensure uninterrupted operational results while simultaneously transforming the organization and further professionalizing.
• Data Management and Reporting: Oversee data infrastructure, ensuring accurate reporting and quality performance management for customers.
• Team Leadership: Manage a complex, people-rich operations & sales organization, driving performance & engagement through direct reports.
• Customer Satisfaction: Drive customer satisfaction across all touchpoints (Sales, Operations, Customer Care), ensuring high-quality service and operational excellence.

Qualifications

Your profile

Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark. You will be working in the world’s largest pure-play coffee company, this comes with taking ownership, being growth oriented, having an entrepreneurial mindset & being accountable!

For this role we’re looking for someone who has the following skills and experience:

• You have >15 years’ commercial and leadership experience with strong background in a business-to-business environment.
• Experience in a similar environment (FMCG international group, complex corporate structure)
• Senior sales experience (B2C or B2B account management): a clear understanding of customer needs, perspectives and sensitivities
• Ability to manage a changing workload in a dynamic deadline – driven changing environment
• Demonstrated drive, confidence and risk taking.
• Proven ability to anticipate needs and initiate action
• Conceptual ability to simplify processes and organizations and to drive ongoing performance improvements
• Experience in defining direction with strong stakeholder buy-in from other functions
• Fluent in English and Flemish or French.

Additional Information

What’s it like to work at JDE Peet’s?

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea. We also believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. No matter who you are, where you come from, how you live your life, you can fulfil your ambitions and contribute to our success. When you grow, we grow, and coffee & tea grows.

At JDE Peet’s we offer a competitive compensation & benefits package, for this role this includes a company car that is friendly for the environment, a bonus opportunity, 33 days of holidays, eco and meal vouchers, etc… We value meeting colleagues in the office (Esplanade 1, 1020 Brussels: only 10 minutes’ walk from Metro Heysel) and we enjoy our focus time when working from home: we support you in getting the right ergonomic material to work from home efficiently and even offer the option to take a ‘workation’!

What’s next?
Interested? We’d love to hear from you! After we received your application we will do our utmost to give you quick feedback. Part of the recruitment procedure will be an online assessment, followed by interviews and a business case.

Find out more at https://careers.jacobsdouweegberts.com/

#unleashyourpossibility #acupofamazing #LI-Hybrid