Sales Operations Manager - Hybrid

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses. 

The Sponsorship Success Manager will be part of a team providing sales operation support as well as order management oversight. The role will also act as the primary point of contact for an assigned team within Sales to provide standard sales support responsibilities, the Sales Operations Specialist will also be responsible for reviewing contracts for accuracy, monitoring reports, internal customer issue resolution and providing recommendations to ensure they comply with company policy. The role will own the process for validating and booking accepted sales orders in accordance with Informa's compliance Policies. The role requires collaboration with several teams across the company including Operations, Marketing, Finance and Sales.

This role is Hybrid and will require 2 days in office at 605 3rd Ave, New York, NY 10158. 

Day to day Responsibilities
• Ownership of the Salesforce CRM for reporting, forecasting, accuracy of accounts and opportunities, order processing, troubleshooting issues, setting up new campaigns, monitoring and reporting on Campaign metrics, monitor sales force usage reporting on improvements needed, be able to train sales teams on salesforce use, prepare and present salesforce based reporting, maintain dashboard, and more
• Partner with sales reps and assist in executing contracts 
• Contribute with shaping a constantly evolving business by identifying improved sales processes and ensuring new or changed business process is captured and sales teams are trained and following
• Management or support of sponsorship and digital media inventory 
• Ensuring database management accuracy, quality, and control
• Updating and auditing information across multiple systems such as Salesforce, Excel, Oracle, SAP, and more.
• Perform sales analysis and keep management updated on cost or risk analysis, trend data, etc.
• Assist in ensuring overall client satisfaction, customer retention, and increased spend 
• Own and manage the development of sales collateral, prospectus and brochures
• SpEx inventory management - Oversee and manage event and sponsor inventory; ensure price books are updated and renewed; ensure volumes are monitored and low volumes are communicated; ensure that all sponsor inventory is delivered as it is sold; coordinate with the delivery team and content to ensure that inventory has been provided when needed; responsible for keeping track of inventory success and reporting back to sponsors, and communicating with relevant functions on inventory sold and inventory available
• Assist in setting up Rebook Campaigns, creating collateral and mailings, and monitoring success
• Monitor submitted contracts, approvals, rejections, paid invoices, bad debtors, and amendments, and assist where needed, or instruct sales team where needed
• Assist in Legal changes to T&Cs as per client requests
• Monitor Leads, lead nurturing, lead allocation, territory performance, and lease with Marketing on lead re-marketing and SpEx marketing campaigns
• Prepare and present reports as directed by management 
• Establish strong relationships between Sales, Ops, Production, VIP, Marketing, Billing and SF Support

Other
• On-the-job learning and training, Salesforce, media & events industry as a whole
• Education across a diverse group of industries
• Opportunities for growth across marketing, sales, client support and more

• 3 years of Sales Operations, Media, or Sales Experience

BS/BA in business administration or relevant field (preferred but not essential)
• Understands pre and post sales principles and processes
• Prior experience in sales, sales operational support, sales enablement, advertising agency, project management, or other process driven role preferred
• Strong organizational skills with the ability to work in a deadline-oriented environment while balancing multiple projects simultaneously
• Proven experience working in a customer-focused, revenue-generating environment
• Excellent verbal and written communication skills
• A team player with a “can-do” attitude who is able to coordinate across multiple internal teams including Sales, Marketing, Operations and Customer Success
• Required: Strong proficiency with MS Office products (Word, Excel, PowerPoint, Teams)
• Preferred: Working knowledge of Salesforce CRM
• Ability to establish relationships and credibility with senior-level executives
• Impeccable service ethic characterized by high energy, a positive attitude and the desire to go “the extra mile” for both clients and teammates 
• Coachable and willing to work on personal areas for improvement and professional growth

The pay range for this position is $55,000 - $60,000 depending on experience 

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 4 days for volunteering and a day off for your birthday!
• Competitive Benefits 
• Paid parental leave 
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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