Sales Operations Manager- Hybrid

Become part of the Ryvid Inc. Team!
Ryvid is seeking passionate and skilled individuals to help create and champion the future of electric mobile sports. Our culture thrives on diversity and imagination, and we reward those who bring unique skills, passions, and capabilities to our mission of elevating personal experiences in recreational and functional mobility. Join us in making a difference and contributing to the next generation of electric mobile sports.
Ryvid is looking for an experienced, reliable, and dynamic individual to drive sales, customer success, and order-related processes. The successful candidate for the Sales Ops Manager position will be an integral member of the Sales teams, reporting directly to the VP of Sales. The position is responsible for creating and managing customer-related process flows and reporting revenue and customer experience metrics. The Sales Ops Manager will oversee Ryvid's Customer Success Team and will be responsible for handling escalated customer issues. The ideal candidate is a proven professional with experience in Sales Operations and Customer Success.
Job Duties and Responsibilities

• Create and manage Ryvid's Sales Order processes.
• Create and manage Ryvid's Sales and Customer Success SOPs.
• Analyze sales processes and identify areas where they can be optimized to improve efficiency and effectiveness.
• Oversee a team of Customer Success Representatives.
• Analyze sales data to forecast future sales trends and identify potential opportunities for growth.

• Track sales & customer satisfaction performance metrics and provides regular reports to the sales team and senior management to identify areas of improvement.
• Manage the sales and customer success technology stack, including Gorgias, Shopify, and future CRM and ERP systems.
• Maintain accurate records in Ryvid's systems.
• Collaborate with other team members to escalate and resolve complex customer issues.
• Work closely with the sales team to help define and document the sales cycle.

• Manage a 12-month rolling forecast.
• Be the voice of Sales and Customer Success to Ryvid's Operation and Production teams.
• Represent sales at Ryvid's S&OP meetings.
• Help implement and oversee sales programs.
• Ensure an exceptional customer experience by establishing optimal processes from ordering to delivery.

Technical or "hard" skills requirements:

• CRM and ERP proficiency
• Proficient in the use of Microsoft 365 suite, including Word, Excel, PowerPoint, and Outlook
• Proven experience in creating and working with ISO 9001 processes, including documentation, implementation, and continuous improvement

"Soft" or interpersonal skills:

• High attention to detail
• Process-oriented
• Strong communication and interpersonal skills

• Ability to work independently and as part of a team
• Self-starter and strong problem-solving skills

Qualifications Requirements:

• At least 3 years of experience in Sales Operations and Customer Success
• At least 2 years of selling experience in a management or supervisor role

• Experience working for a manufacturer

WORK ENVIRONMENT

• Hybrid role: part-time at Hawaiian Gardens
• Competitive salary range $100,000-$125,000
• Full benefits
  • Medical, Dental, and Vision
  • 401k
  • PTO
  • Floating Holidays

NOTICE
At Ryvid, we value inclusion and embrace diversity. Ryvid is an equal opportunity employer and makes employment decisions on the basis of merit. Ryvid prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.
The intent of this job description is to provide a representative description of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.
Employees may be directed to perform job-related tasks other than those specifically presented in this description.