Sales Operations Manager, Incentive Compensation

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a detail-oriented, self-motivated professional to join our team as Sales Operations Manager, Incentive Compensation. In this role, you will lead a team of analysts and report to the Director, Sales and Channel Performance Operations. You will have experience in sales compensation analytics, modeling and reconciliation preferably in the telecom/technology industry. You have knowledge of compensation plan design and quota setting. You will develop and implement sales compensation plans that drive appropriate behaviors and deliver on our key business objectives. You are highly collaborative and effectively partner with your Channel Directors, Finance and HR peers. You are responsible for ensuring incentive compensation and commission payments are properly calculated and validated for the Mass Market employees on compensation plans, and for indirect partners/agents/properties. You will serve as the lead for sales compensation processes, reporting, and policies for the Mass Markets Sales and Channel Organization.

As a Sales Operations Manager, Incentive Compensation, your duties and responsibilities will include:

• Commission Plan development, modeling, and assessment of incentives
• Work cross-functionally to set quota targets that tie to budgets and align with business priorities
• Establish, enhance and manage internal compensation tools, reports and models
• Act as the subject matter expert and lead for compensation reviews and budget tracking
• Consistently monitor and manage sales recognition principles and plan compliance
• Partner with leadership to roll out KPIs, Metrics, Tools, Dashboards, enhancements, productivity, and performance management initiatives
• Calculate, review and approve payments for eligible employees and partners
• Validate data feeds for sales and Partners/Agents
• Own disputes resolution
• Effectively lead, manage and develop direct reports

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

Analytical Rigor & Analysis:

• Work experience involving analytical rigor as typically seen in finance, business operations or consulting
• Expert knowledge of sales compensation, plan design, sales operations, quota setting, and compliance
• Proven success driving results through performance reporting, results tracking and business unit attainment
• Ability to provide easily digestible business insights and recommendations from available data to business stakeholders
• Experience creating, delivering and presenting business reports and results that are easily digestible

Proficiency in Tools & Systems:

• Proficiency in Salesforce.com, Incentive Compensation Management systems, Anaplan, etc.
• Proficiency in Microsoft Office Suite, and Power BI
• Expertise in advanced Excel capabilities, including pivot tables, complex formulas, and graphing to streamline business processes

Leadership & Education

• 5+ years' experience preferably in a telecommunications or technology customer, product, and/or services reporting
• Bachelor’s Degree required in Accounting, Finance, IT, or equivalent work experience
• Must have exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Demonstrated ability to work independently, manage multiple concurrent initiatives and drive efficiencies in a cross-functional environment.
• Prior experience leading a team of direct reports

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice