Sales Operations Specialist

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

• Sales Analytics and Insights: Analyze key sales metrics (e.g., conversion rates, pipeline generation) and provide actionable insights to support the EMEA Telesales team's objectives.
• Stakeholder Collaboration: Act as the main point of contact for EMEA Telesales on projects, collaborating with stakeholders to drive data-driven decision-making.
• Project Management: Lead and manage new projects from inception through implementation, such as new payment methods or changes in the sales process.
• Data Communication: Present data and insights clearly to various stakeholders, representing the Telesales team in cross-functional projects.
• Sales Process Optimization: Identify opportunities for improvement in sales processes and assist in implementing enhancements to increase efficiency.
• Performance Tracking: Track sales rep performance in collaboration with the Data Analyst, identifying trends and areas for improvement.
• Customer Portfolio Management: Define ideal customer portfolios per sales rep and calculate targets for each portfolio to drive revenue growth.
• Operational Support: Provide day-to-day support to the EMEA Telesales leadership, ensuring smooth operations and efficient team processes.

Qualifications:

• Relevant Experience: Minimum of 3 years in data analytics, preferably in data agencies, technology suppliers, or call centers, with experience in multi-market environments.
• Analytical Expertise: Deep understanding of analytics tools and principles, with experience in creating dashboards and reports.
• Data Presentation Skills: Ability to communicate complex data clearly and effectively to stakeholders at various levels.
• Project Management Skills: Proven ability to manage and drive projects from concept through to completion, ensuring timely and efficient delivery.
• Customer-Centric Mindset: Highly organized, with a strong interest in customer insights and data, showing an "analytics-first" approach.
• Adaptability: Comfortable working in both structured and agile environments, with the ability to pivot as needed.
• Influencing Skills: Strong communication and interpersonal skills, capable of influencing and engaging stakeholders effectively.
• Problem-Solving Under Pressure: Proactive, self-motivated, and able to work well under pressure, with a strong commitment to resolving challenges efficiently.

What can we offer:

• Life Insurance
• Meal Vouchers
• Employee Referral Bonus
• Lenovo and Motorola Product Discounts
• Employee Assistance Program, e.g., for health, legal & financial consultancy
• Internal E-learning Development Platform Available for Employees

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Spain - Barcelona - Barcelona