Sales Operations Specialist

Onera Health is seeking an experienced and detail-oriented Sales Operations Manager to join our team. The ideal candidate will be responsible for supporting our users of SalesForce.com (SFDC) to optimize our sales processes, and ensure the efficient and effective use of SFDC. You will be reporting directly to the Chief Commercial Officer with a dotted reporting line to the Chief Financial Officer.

The company

Onera Health is a leader in transforming sleep medicine and remote monitoring. The company's innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimize patient care and reduce healthcare costs. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world.

Responsibilities

SFDC Administration:

• Manage and optimize Salesforce platform, overseeing system administration, customization, and integration with other business applications to maximize efficiency and effectiveness
• Execute and support sales processes, workflows, and best practices to streamline operations and workflows, reports, dashboards and automation to improve sales productivity.
• Support lead management and tracking processes, partner with marketing to optimize lead generation efforts and ensure seamless integration with sales initiatives

Data Analysis and Reporting & commercial forecasting:

• Generate, validate, and analyze sales reports and metrics to provide insights into sales performance for sales and Onera leadership and other stakeholders
• Monitor key performance indicators (KPIs) and provide recommendations for improvement
• Support Finance reporting through data pull through from SFDC into Financial reporting including PowerPoint decks and spreadsheets
• SFDC User Support: Coordinate onboarding for new sales hires. Provide support to the sales team, including troubleshooting SFDC issues and assisting with sales inquiries, ad hoc report generation and dashboard creation; management of report and dashboards and accessibility by various users of SFDC

Collaboration and Communication:

• Work closely with cross-functional teams, including marketing, finance, and customer support, to ensure alignment and support for sales initiatives
• Communicate effectively with stakeholders at all levels of the organization

• Bachelor's degree in business, marketing, or a related field
• Professional proficiency in English
• Proficiency in SFDC administration and customization
• 5+ years of experience in sales operations, medical device industry experience is a plus
• Strong analytical, critical thinking and problem-solving skills, experience with data analysis and reporting tools
• Working understanding of business administration, management, and business forecasting strategies and techniques
• Excellent communication and interpersonal skills, ability to work independently and as part of a team
• Detail-oriented with strong organizational skills

Preferred Qualifications:

• SFDC Administrator experience
• Experience with other CRM tools and sales enablement software

• Opportunity to work on cutting-edge medical device technology.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Technical equipment to set up a home office
• An open and positive company culture