Sales Operations Supervisor - QLD

Resuscitation

Position Overview:

The Sales Operations Supervisor will oversee and drive the sales and operational activities related to the Queensland Ambulance Service (QAS) project. This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of project-related sales objectives while providing exceptional customer service. The Sales Operations Supervisor will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLL Medical’s strategic business goals.

Key Responsibilities:

Project Management & Coordination

• Lead and manage sales and operational efforts for the Queensland Ambulance Service (QAS) project, ensuring successful project milestones and deliverables.

• Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals.

• Ensure project timelines, resources, and budgets are effectively managed.

Sales Support & Operations

• Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs.

• Coordinate with the sales, service, and logistics teams to ensure efficient delivery of products and services.

• Monitor sales activity and performance, track key project metrics, and report on project progress.

Customer Relationship Management

• Build and maintain strong relationships with key stakeholders within the Queensland Ambulance Service, understanding their needs and ensuring satisfaction.

• Address and resolve customer concerns in a timely and effective manner.

Process Improvement & Efficiency

• Identify and implement process improvements to optimize operational efficiency for the project.

• Leverage data and analytics to track project performance and identify areas for enhancement.

Collaboration & Communication

• Collaborate with sales representatives, technical service teams, and other departments to ensure a seamless customer experience.

• Prepare and present project updates to senior management and relevant teams, highlighting key milestones, challenges, and achievements.

Facility Management

• All building systems, equipment, and services are operating efficiently and effectively. Organising and liasing with landlords and external contractors on all issues in relation to the building

• Manage maintenance schedules, coordinate vendor relationships, lead facility improvements, and support workplace safety and compliance initiatives.

• Proactive, detail-oriented professional with a proven background in facility management, excellent organisational skills, and the ability to lead and collaborate with cross-functional teams.

Qualifications and Experience:

• Bachelor’s degree in Business, Sales Management, Project Management, or a related field.

• Minimum of 5 years of experience in sales operations, project management, or a related role, preferably within the healthcare or medical devices industry.

• Demonstrated experience in managing large-scale, complex projects with a focus on customer engagement and sales growth.

• Strong organizational and problem-solving skills, with a proven ability to multitask and meet deadlines.

• Exceptional communication and interpersonal skills.

• Proficiency in sales and project management tools and software; experience with CRM systems is a plus.

• Familiarity with healthcare industry regulations, particularly related to medical devices and services, is highly desirable.

Core Competencies:

• Leadership and decision-making capabilities.

• Effective communication and relationship management.

• Strategic thinking and planning.

• High attention to detail and process orientation.

• Ability to adapt to a fast-paced, dynamic work environment.

Working Conditions:

• This position may require occasional travel to support project needs, customer interactions, or internal meetings.

• The role may involve working with cross-functional teams across different time zones.

Zoll Medical is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.