Sales Operations Support Manager

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is looking for a Sales Operations Support Manager who can do more with Mohawk. This position will have a dual set of responsibilities.

The first part of the role will be as the main contact and support person for an assigned Senior Vice President (SVP) of Commercial Sales. In this role you will provide support in the following areas:

• Summary of prior week's business (orders received, $$ volume of orders, weekly shipments, and other data as needed)
• Review & update outstanding product claims
• Review & update credit holds and backorders
• Review & update Account Executive (AE) and Region Forecast - Gap vs. Plan
• Work with SVP to manage and process blanket orders
• Pull business data for Quarterly Business Reviews
• Track across the SVP's area the open headcount, offers out, pending offers, and revenue loss from open territory/region via information from HR
• Lead direct reports to organize a call with each Regional Vice President (RVP) and team on a weekly basis. (Highlighting opportunity stages, quotes, material bank leads, and sample orders)
• Lead (with other managers) a Commercial Business Process Review quarterly with all SVPs, Sales Ops Leads, and Sales leadership.

The second set of this role's responsibilities will be to lead and manage the sales support personnel assigned to the regions that align to the SVP that you are supporting. You may have up to 7 direct reports (dependent upon SVP assignment).

You will lead the team that provides RVPs and AE's with daily support, performance data, tools, technology, and training as a single point of contact to help them achieve their growth goals. The ideal candidate will manage their team to support the sales team with actionable business intel that delivers a competitive advantage in sales productivity, and sales generation, improves the quality of the sale, and ensures that Mohawk Commercial increases market share.

What your team will do:

• Be the single point of contact for assigned sales region; responsible for the intake of Account Executive/RVP inquiries and providing operationally sound and customer-focused solutions
• Drive sales productivity and accountability by assisting in the adoption of the CRM, sales methodology, and development opportunities
• Coordinate and build collateral information and communications to provide sales with relevant information that supports their selling initiatives
• Identify key contacts within targeted accounts in each Account Executive's territory. Vet and forward appropriate information in a timely and effective manner
• Platform, Application, and Device Support - Train, Coach and share best practices to improve the comfort and confidence in our technology stack
• Provide sales team with analytics that drive actions and behaviors to support sales growth

What you will do:

• Be the front-line people leader to your team of direct reports managing the day-to-day activities, performance, and hiring for your team.
• Work cross-functionally within the department to support your team and deliver results to the SVP, RVPs, and AEs.
• Work cross-functionally outside of the department to create valuable relationships with other departments to ensure business continuity and delivery of results.
• Demonstrate leadership, business acumen, and influence skills throughout the organization to drive the delivery of all objectives within your span of control.

What you have:

• University degree is not required, but a 2 or 4-year degree in professional sales, business, accounting, finance, or a related field is preferred
• 3+ years working in a sales support, business development, or similarly functioning role
• Experience working with sales applications including CRM (SFDC, SAP, Microsoft, etc.)
• Experience in delivering data and communicating meaningful metrics using Tableau, Power BI, SAC, or similar data visualization tools
• Demonstrate intermediate to advanced proficiency levels in Office Applications (Word, PowerPoint, Excel, Outlook), Business Intelligence tools, and Business Writing
• A willingness to learn on the job and grow your career

What you're good at:

• Working collaboratively as part of a fast-paced team, with strong personal organization, poise, and professionalism
• Communicating effectively with a wide range of individuals in written, oral and interpersonal form
• Ability to present to an audience of 30+ colleagues
• Listen intently, seek to understand, and teach as required
• Interact with mid-level and senior management
• Know when to escalate issues

What else?

• Expect to travel occasionally
• While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We're located in a pretty great spot - check out this video to see what we mean

#LI-LH1

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Nearest Major Market: Calhoun