Sales Operations Systems Analyst

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Sales Operations Systems Analyst
About BentoBox & Our Mission
The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.
Over 14,000 restaurants worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés's ThinkFoodGroup and Danny Meyer's Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.
BentoBox is proud to be a part of Restaurant Solutions, a division of Fiserv - a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences.
About The Role:
We are seeking a highly skilled and experienced Business Systems Analyst to join our dynamic Revenue Operations team. Reporting to the Sr. Business Systems Manager, you will be responsible for analyzing our go-to-market commercial tools & processes, identifying areas for improvement, and implementing technology solutions to enhance operational efficiency and customer experience. Your expertise in business process improvement, system design, and project management will play a crucial role in making a positive impact on our customers.
You will wear several hats, including requirements gathering, process mapping, development, deployment, and enablement. You are excited about uncovering opportunities in our systems & processes, and have experience creating solutions that scale!
What You'll Do

• Conduct comprehensive analysis of current business processes and tools and recommend innovative solutions to streamline operations, improve productivity, and enhance customer experience.
• Collaborate with key stakeholders, including marketing, sales, and leadership teams, to gather requirements, understand business needs, and identify opportunities for system enhancements.
• Design and document business requirements, including functional specifications, use cases, and user stories.
• Facilitate workshops, meetings, and presentations to elicit requirements, demonstrate system capabilities, and gather feedback from stakeholders.
• Conduct system testing, coordinate user acceptance testing, and ensure successful implementation of new systems or system upgrades.
• End-to-end project ownership of both the planning and execution of cross-functional initiatives, including developing detailed project plans and ensuring projects are delivered on-time and meet established success criteria.
• Identify time-consuming internal processes and assist in building reliable and scalable solutions to automate them
• Provide ongoing training and support to end-users
• Stay abreast of industry trends, emerging technologies, and best practices in business analysis, systems design, and project management.
• Provide excellent customer service to all stakeholders, colleagues, and vendors while maintaining urgency to solve both everyday and complex system issues

Experience We're Looking For

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
• 2+ years of Salesforce administration experience
• A bias for action with demonstrated project management skills, the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Familiarity with Agile methodologies and project management tools.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas for improvements
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity

Bonus points if

• You have first-hand experience working with small business restaurants
• You are experienced with Asana and Google Suite

Perks of Joining Us:
Monday-Thursday in office work week. Work from home Fridays.
*First 90 days in office for five days a week*

• Competitive salary
• Comprehensive benefit plans to suit your unique needs
• 401(k) and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox's COVID-19 Vaccination Policy
In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status.
BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.