Sales Order Administration Specialist

Our Company

AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute, rehab, and post-acute care communities by continuing to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees.

As a part of the healthcare industry for over 50 years, AliMed is proud to continue to be able to make a difference through our people, processes, and products. If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking an Sales Order Administration Specialist to join our team!

Essential Duties and Responsibilities:

• Receive, review and accurately enter sales orders on a daily basis to ensure all required documents are correct, deposits and/or financing is secured, and release orders to the warehouse for shipping.
• Work day-to-day with cross functional departments to problem-solve order or customer issues.
• Contact customers, as needed, to keep orders moving toward completion.
• Identify customer needs and provide a high level of customer satisfaction by responding to inquiries via e-mail or phone.
• Provide exceptional customer service over the phone, and email to resolve their questions or concerns.
• Review and release Internet orders.
• Review and manage new customer and order holds for internet orders and assist with analyzing integration issues
• Enter Amazon and other electronic site orders efficiently and accurately.
• Communicate EDI order rejections to customers to aid in having new order processed.
• Review and manage GHX electronic orders and assist with the registration process of Boarding new GHX accounts.
• Assist with analyzing Content Intelligence exceptions in order to integrate po's timely.
• Perform any other tasks as needed and directed by supervisory and management staff.

Education and/or Work Experience Requirements: Associate's degree (A. A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience in sales with proven results, prior experience within the Healthcare industry highly preferred. Computer proficiency with Microsoft Office Suite products. Excellent verbal and written communication skills - both understanding the customer and working cross-functionally to meet objectives

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company, customer and team member needs.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards.
• Ability to maintain regular, punctual attendance.
• Must be able to lift and carry up to >10 lbs.
• Must be able to talk, listen and speak clearly.