Sales Process & Platforms Specialist

Cision employs the brightest most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us the most important measure of our success is yours.

The Sales Process & Platforms Specialist serves as the strategic owner of end-to-end sales processes (Lead-to-Order) and associated platforms including Salesforce Outreach Jiminny and ZoomInfo. This role is pivotal in driving platform optimization ensuring user adoption and managing change across the global sales organization. Collaborating closely with the Director Sales Process and other process owners you will simplify harmonize and integrate sales processes to enhance sales productivity and customer engagement.

Platform Administration & Optimization:

• Lead the administration and continuous improvement of key sales platforms (Salesforce Outreach Jiminny ZoomInfo).

• Ensure platforms are configured to support streamlined efficient and effective sales processes.

• Oversee platform integrations to create a unified user-friendly experience across the sales tech stack.

Sales Process & Design Management:

• Design optimize and maintain all sales processes and policies ensuring alignment with business goals and global consistency.

• Collaborate with technical business analysts and other stakeholders to build and execute the technology roadmap for digitalizing sales and partner management processes.

User Adoption & Training:

• Drive user adoption of sales platforms through effective change management strategies training programs and ongoing support.

• Develop and deliver training materials and workshops to ensure the sales team fully leverages platform capabilities.

Change Management:

• Assess and manage the impact of process and platform changes on the sales organization ensuring smooth transitions and minimal disruption.

• Work with change management teams to develop communication strategies and training plans that support the successful rollout of new processes and tools.

Process Simplification & Harmonization:

• Simplify complex customer-centric operational processes driving consistent consolidated and integrated sales processes across the organization.

• Implement industry best practices such as Lean Six Sigma to improve process efficiency and effectiveness.

Collaboration & Stakeholder Management:

• Work closely with cross-functional teams including Sales Marketing IT Finance and external vendors to ensure alignment and successful project delivery.

• Build consensus and influence stakeholders at all levels to support process and platform changes.

Measures of Success:

• Successful implementation and optimization of sales platforms with high user adoption rates.

• Defined and documented sales processes policies and technical architecture that align with business objectives.

• Positive feedback from the sales team on the ease of use and effectiveness of sales platforms and processes.

• Clear and measurable improvements in sales productivity process efficiency and customer engagement.

Essential Competencies Knowledge Skills and Experience:

• Platform Administration: Proven experience administering and optimizing Salesforce Outreach Jiminny ZoomInfo or similar platforms in a global sales environment.

• Sales Process Expertise: Deep knowledge of sales processes (e.g. lead management opportunity management forecasting quoting) and related sub-processes (e.g. approvals commission splits).

• Change Management: Strong track record in managing the change impacts of process and platform automation within sales teams with a focus on user adoption and training.

• Process Optimization: Expertise in process design simplification and optimization using methodologies like Lean Six Sigma.

• CRM Knowledge: Comprehensive understanding of CRM domains including sales cloud master data management configure-price-quote (CPQ) incentive compensation management and digital signatures.

• Innovative Process Modelling: Experience with modern process modelling methods such as design thinking innovation and storyboarding.

$75000 - $82000 a year

For Individuals based in Colorado Washington New York and California Cision is required to disclose a compensation range for this role. The range of $75000-82000 is specific to these locations and includes base salary and on-target commission earnings. Cision offers competitive uncapped on-target commission earnings.

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As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business results. PR Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cision's award-winning solutions including its next-gen Cision Communications Cloud® visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact [email protected]

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