Sales Representative, CSR

   Required

• Proven customer support experience or experience as a client service representative (example: call center, collections)
• Track record of exceeding quotas
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Familiarity with CRM systems and practices

   Nice to Have

• Bilingual in English/Spanish a plus

• Manage high volume inbound and outbound calls
• Manage high volume inbound service calls i.e. customer complaints, accounting questions, update on their loans, etc. to assist the customers
• Generate sales leads to mortgage consultants
• Assist the Mortgage Consultants by gathering documents from the customer, & labeling documents correctly to move forward
• Identify and assess customers' needs to achieve superior customer satisfaction
• Schedule appointments for Closings
• Schedule appointments for files in a variety of statuses with the appropriate parties to get the file moving forward
• Build sustainable relationships of trust through open and interactive communication via phone, email, text
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers (Collect and implement customer feedback in an efficient/timely manner)
• Manage pipeline in order to ensure leads are converting
• Must be available to work between the hours 5:00am to 7:00pm MST and at least 1-2 weekends a month.  
• Local candidates as this is a Hybrid role.

Compensation for this role is $17.31 an hour + a monthly bonus

***With hourly pay + bonus, this role has the potential to earn $50,000 - $80,000 Annually***