Sales Solution Engineer
Job Description
Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the US Army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system, and upon completing his Wharton MBA, teamed up with co-founder/COO Adam Pardes to launch NeuroFlow in 2017. Beginning as a team of six people working in an office fit for two, NeuroFlow has now grow to over 100 employees across the country, raised money from leading investors in healthcare and technology, and partnered with leading organizations including Capital Blue Cross, Jefferson Health, and The US Air Force, all to achieve a mission of a happier, healthier world.
What We Do:
NeuroFlow integrates behavioral health across the care continuum by assessing and triaging people to get them to the right level of care, providing high-tech and high-touch support for populations that would typically fall through the cracks in today’s healthcare system. Proven to drive better clinical and financial outcomes for leading health systems, payors, and the Department of Defense covering 14 million lives, NeuroFlow’s platform combines consumer engagement with enterprise-level care management software and clinical support services to support integrated behavioral health at scale.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
Solution Engineer
The Solution Engineer enhances and supports the sales process for clients, territory sellers and NeuroFlow leadership. This role engages with clients and potential vendor partners to explore the technology and use cases of the NeuroFlow platform. The Solution Engineer acts as a market-facing subject matter expert on the Company and product. The Solution Engineer will attend conferences and events, networking with prospects and establishing yourself as a behavioral health integration expert. At NeuroFlow, the Solution Engineer has flexible pathways for professional growth.
The most successful Solution Engineers will (1) excel in the articulation and demonstration of the Company’s products and services, contributing significantly to sales wins, (2) use strong client relationships and deal knowledge to delight customers in the transition process from sales to implementation, and (3) be readily acknowledged as a highly-effective problem solver for internal and external stakeholders, supporting the long-term interest of NeuroFlow.
Role & Responsibilities
- Assist customers in understanding best practices for products/solutions that apply best for them
- Support all technical aspects of assigned sales pursuits including customer education, introductory meetings, product and solution briefings, proof-of-concept work, etc
- Participate in technical discovery, use case development and other business and technical requirements development
- Identify and handle key customer technical objections, prescriptively guiding them to success
- Develop and deliver world-class product demonstrations via web conference, on site meetings, trade shows, etc
- Provide actionable use case expertise internally and externally informed by existing customer input, potential customer needs and market research
- Actively participate in efforts to standardize processes and handoffs between marketing, sales operations, sales, product management and operations to facilitate an efficient end-to-end business model
- Support and respond to functional and technical elements of RFIs/RFPs as needed
- Assist as needed in development of proposals, SOWs, and other prospect/customer planning documents
- Support the customer contracting process as/when requested
- Provide input into the creation of sales and marketing materials
- Provide internal team and external customer training as needed
- Identify and communicate possible product/solution improvements to product management
- Document and catalog information on how customers use NeuroFlow’s products/solutions for ongoing refinement of best practices or other uses
- Consistently cultivate internal working relationships with other internal team members including but not limited to sales operations, product and account management resulting in effective team work, customer delight and company success
- Pursue a program of company-approved, self-development plan through the use of selected reading, seminars, and participation in continuing education
- Perform other duties as assigned by immediate supervisor or upper management
MINIMUM REQuIREMENTS
5-7+ years professional experience within healthcare technology
What you’ll have:
- Understanding of healthcare and value based care (alternative payment models)
- Excellent communication and presentation skills
- Demonstrate an ability to generate creative solutions
- Strong Project Management skills
- Ability to listen and articulate an effective story while problem solving
- Persuasive and concise in explaining complex ideas to both technical and non-technical audiences
- Experience with Microsoft and Google applications
- Ability to successfully work with various departments and levels of any organization
- Previous experience in Pre-sales, Solution Consulting, or Solution Engineering
TECHNICAL QUALIFICATIONS (PREFERRED BUT NOT REQUIRED):
- Experience with or knowledge of Healthcare EMRs, EHRs, RCM systems, practice management systems, life-sciences and/or population health technologies
- Experience with or knowledge of APIS, XML, HTML, HL-7, CCDs as well as and Internet protocols and security
- Specialized training and technical certifications
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
Act in accordance with NeuroFlow’s Information Security Policies.
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
Report security events or other risks to the organization
Execute organizational security processes or activities
Perform security responsibilities that defined and communicated for their role
Be responsible for their actions regarding the security of organization
Date Posted
10/25/2022
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